Golden Reels Casino - Spilleren er utilfreds med udtrædelsesprocessen.

Never deposit money on this site.

They will not let you withdraw your money but wait until you have hopefully lost everything.

Never respond to emails and in live support you can only talk to a robot.

Saying that you are a priority but never get any answers to their questions.

Avoid!

Sätt aldrig in pengar på denna sida.

Dom låter dig inte ta ut dina pengar utan väntar tills du förhoppningvis förlorat allt.

Svarar aldrig på mejl och i livesupporten får man endast prata med en robot.

Säger att du är prioriterad men får ändå aldrig några svar på sina frågor.

Undvik!

Dear Banders,

Thank you very much for submitting your complaint and sharing your experience. I’m sorry to hear about your problem, but I’m afraid, I will need more information. Please could you elaborate? Why you didn’t succeed to withdraw the winnings? Was it lack of payment providers available in your geolocation or a lengthy account verification? Are there any funds being held by the casino? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Banders,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

They do not claim to be able to accept withdrawals to players from Sweden. There is no worry whatsoever about making a deposit with them but getting the money out is impossible.

I have tried everything, have had contact with a guy via e-mail but none of them work there who are willing to help me.

Want to warn others not to be exposed to the same scam.

Dom påstår sig inte att ha möjlighet att acceptera uttag till spelare från sverige. Det är inga som helst bekymmer att göra en insättning hos dem men att få ut pengarna är omöjligt.

Jag har försökt med allt, haft kontakt med en kille via mejl men det är ingen av dom som jobbar där som är villig att hjälpa mig.

Vill varna andra så att dom inte blir utsatta för samma scam.

Thank you very much Banders for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Banders.

I am very sorry to hear about your situation. We will now try to get in touch with the casino.

Hello!

We don’t accept players from Sweden.

This is stated in the rules of the casino.

The player registered and played at his own risk, it was lucky that the deposit passed. 

We’ve proposed a solution that the player himself refused.

Support was always in touch.

Payment options for BTC were also offered, but when player refused, he received a refund and on May 19th, confirmed the receipt of money (2000$) then 1300$ was paid too.

Also, today the player made a deposit, used the bonus, and continued to play.

We believe customer's claim that we are "scam" is defamatory and should be revised

And customer's continuation of using the services is the best proof of this.

Hello Banders.

Please, could you confirm the casino statement?

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi, you can delete this case.

I finally came in contact with a guy named Erik who helped me.

He should be rewarded with a raise.

The other people at their customer service have a little to work on, so to speak.

But as I said, you can close this case now that Erik has helped me.

Hej, ni kan ta bort detta ärende.

Jag kom tillslut i kontakt med en kille vid namn Erik som hjälpte mig.

Han borde belönas med löneförhöjning.

Dom andra personerna på deras kundtjänst har lite att jobba på så att säga..

Men som sagt, ni kan stänga detta ärende nu när Erik har hjälpt mig.

Dear Banders.

We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

Best regards, Jozef

Casino.Guru