The player from the United Kingdom expressed frustration over Goldenbet's refusal to refund new deposits despite being a problem gambler. The Complaints Team concluded that the casino's actions were appropriate, as the account had been closed following the player's disclosure of gambling struggles. Since the situation did not qualify for a refund due to failed self-exclusion, the complaint was closed.
Spilleren fra Det Forenede Kongerige udtrykte frustration over Goldenbets afvisning af at refundere nye indskud på trods af at han var en problemgambler. Klageteamet konkluderede, at kasinoets handlinger var passende, da kontoen var blevet lukket efter spillerens afsløring af spillekampe. Da situationen ikke kvalificerede til refusion på grund af mislykket selvudelukkelse, blev klagen lukket.
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