Jeg forsøgte først at foretage en hævning på 3514,87 euro via krypto, hvilket de nægtede 5 gange og svarede, at jeg var nødt til at foretage en SEPA-overførsel. Dette var den 11. oktober.
Så jeg lavede en SEPA-overførsel via IBAN, som senere blev en "succes."
Så skrev jeg til deres kundeservice efter et par dage, at jeg ikke havde modtaget nogen penge endnu, og de svarede, at jeg skulle fortsætte med at vente, og hvis pengene ikke kom ind på min konto, ville de hoppe tilbage til min casinokonto.
Så jeg fortsatte med at vente, og efter ca. 14 dage skrev jeg igen og fik svar på, at overførslen var vellykket på deres side, og de sendte en "bevis" kvittering på, at pengene var sendt fra dem. Jeg har været i kontakt med dem de sidste fire uger, og de bliver ved med at sige, at de har sendt pengene, og at de ikke kan gøre mere, og at jeg skal kontakte min bank. Jeg har kontaktet min bank tre gange, og de har bekræftet, at hverken de eller mig har modtaget penge.
I first tried to make a withdrawal of 3514.87 euros via crypto, which they denied 5 times and responded that I had to make a SEPA transfer. This was on October 11.
So, I made a SEPA transfer via IBAN, which later became a "success."
Then I wrote to their customer service after a few days that I had not received any money yet, and they replied that I should continue to wait, and if the money did not arrive in my account, it would bounce back to my casino account.
So I continued to wait, and after about 14 days, I wrote again and got a response that the transfer was successful on their end, and they sent a "proof" receipt that the money had been sent from them. I have been in contact with them for the past four weeks, and they keep saying that they have sent the money and that they cannot do anything more and that I need to contact my bank. I have contacted my bank three times, and they have confirmed that no money has been received by them or by me.
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