En række problemer og forsinkelser!!
Jeg indbetalte og spillede i deres live casino, jeg gennemførte deres KYC-proces, som stadig viser, at ID, kort og adresse alle er verificeret.
Efter at have talt med deres supportteam på live chat/e-mail mere end 20 gange efter afvisningen af tilbagetrækningen, jeg har forsøgt at behandle med deres SEPA-mulighed, kom de tilbage og sagde, at kortet/oplysningerne, jeg indsendte som en del af bekræftelsen, ikke var acceptabelt . Jeg forklarede dem ved flere lejligheder, at jeg havde brugt et virtuelt kort til indbetalingen (almindelig praksis for onlinekøb), så jeg ikke kunne sende dem et billede af bagsiden/forsiden. De bekræftede så, at jeg skulle sende dem det kontoudtog, som det virtuelle kort var knyttet til, som viser de indbetalingstransaktioner, jeg har foretaget.
Jeg har nu sendt dette ved flere lejligheder og får stadig det automatiske svar, at jeg skal sende billeder af kortet, hvilket de har accepteret via deres supportchat ikke kan lade sig gøre.
Midt i alt dette kom de tilbage med en yderligere grund til, hvorfor jeg ikke kunne hæve, hvilket skyldtes det faktum, at jeg ikke havde satset det fulde beløb, jeg havde indbetalt - jeg kan ikke tro, at dette kan håndhæves!? Jeg gjorde ikke krav på nogen bonusser eller noget lignende.
For at få mine penge ud, har jeg overholdt dette, hvilket de har bekræftet, og faktisk endt med at øge min saldo.
Jeg har givet dem alle de oplysninger, de har anmodet om; pasfoto, kontoudtog, kortbilleder af hovedkortet knyttet til kontoen med de midterste 6 numre udeladt, men de går bare i stå. Hjælp venligst.
A number of issues and delays!!
I deposited and played in their live casino, I completed their KYC process which still as of now shows that the ID, card and address are all verified.
Having spoken to their support team on live chat/email 20+ times following the rejection of the withdrawal I have tried to process use their SEPA option, they came back and said the card/info I submitted as part of the verification wasn't acceptable. I explained to them on multiple occasions that I had used a virtual card for the deposit (common practice for online purchases) so couldn't send them a photo of the back/front. They then confirmed that I needed to send them the bank statement to which the virtual card was attached to, which shows the deposit transactions I have made.
I have now sent this on multiple occasions and still get that automated response that I need to send photos of the card, which they have accepted via their support chat can't be done.
In the middle of all of this they came back with an additional reason as to why I couldn't withdraw, which was due to the fact I hadn't wagered the full amount I had deposited - I cannot believe this can be enforced!? I wasn't claiming any bonuses or anything like that.
For the sake of getting my money out, I have complied with this, which they have confirmed, and actually ended up increasing my balance.
I have provided them with all the information they have requested; passport photo, bank statements, card photos of the main card attached to the account with the middle 6 numbers omitted but they are just stalling. Please help.
Automatisk oversættelse: