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Joined and won money, requested withdrawal. Still saying pending from 16th September 2023, live chat service is ridiculously cheeky and abrupt. They end chat before you can get to a reply to them, always same response that we will escalate your withdrawal so they complete it quicker, iv been escalated more than an escalator. So did some digging on Google and trust pilot and I'm just one of many people with same issue. It's a complete scam and how they are still allowed to operate is beyond me, they have fake gaming license numbers that don't exist

Dear stephengeprge1985, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Dear stephengeprge1985,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.