GoldenLion.bet Casino - Spillerens tilbagetrækning er forsinket.

The Golden Lion Casino has been reviewing my withdrawal for over 6 months now.

The support team keeps telling me to wait, saying the money will be transferred in the next few days.

Das casino golden lion überprüft seit über 6 Monaten meine Auszahlung

Der Support vertröstet mich immer wieder mit der Aussage ich muss warten.

Das Geld wird in den nächsten Tagen überwiesen

Hello fuchurandi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GoldenLion.bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Has been verified for over 6 months. The winnings were not won with bonus

Ist seit über 6 Monaten verifiziert . Die Gewinne wurden nicht mit bonus gewonnen

I communicated via chat every day. Always the same answer.

Please wait and then chat will be closed

In the comment I always wrote catastrophe

Habe jeden Tag mit dem chat kommuniziert. Immer die gleiche Antwort.

Bitte warten und dann wird chat geschlossen

Beim Kommentar habe ich immer Katastrophe geschrieben

Dear fuchurandi,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for GoldenLion.bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from GoldenLion.bet Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.