På trods af at Goldenpark er et lovligt og licenseret firma, der er autoriseret til at operere i Portugal, synes Goldenpark at kæmpe med at betale sine kunder.
Jeg har 140€, som jeg ikke kan hæve, fordi de siger, at jeg har en anden konto tilknyttet min IP-adresse, hvad det ikke er sandt. Jeg sendte, hvad de bad mig om at sende og gav dem også en selfie med mit ID for at give dem endnu et bevis.
Jeg sendte alle de nødvendige dokumenter for at bekræfte min konto. De bekræftede min konto, og jeg fortalte dem i chatten, at jeg ikke havde en bankkonto, og de svarede, at det ikke var et problem. At indbetale via paysafecard, hvilket jeg gjorde. Nu lader de mig ikke hæve mine penge via paysafecard eller noget andet og sagde at jeg havde en anden konto med denne IP som jeg sagde før.
De besvarer ikke telefonopkald, de svarer ikke på e-mails, og jeg har brugt mere end 6 timer (fordelt på flere dage) på at vente i chatten på at blive behandlet med succes. (de bad mig så om alt)
Jeg fremhæver, at denne virksomhed er ved at blive kendt for ikke kun at verificere konti, men også for at anklage mange brugere for at have deres konti tilknyttet en anden IP-adresse, som de gjorde for mig, og derved ikke verificere konti og undgå ansvaret for at foretage betalingerne.
Hvis min tilbagetrækning ikke bliver behandlet, vil jeg indgive en klage og rådgive alle andre, der står over for de samme problemer, om at slutte sig til mig og rapportere dette direkte til Service of Regulation and Inspection of Games (SRIJ), fordi jeg gjorde alt, hvad de sagde, f.eks. spiller indbetalingen, og de narrer mig, og jeg tror, at dette casino er ved at blive en fidus.
Despite being a legal and licensed company authorized to operate in Portugal, Goldenpark seems to be struggling with paying it's clients.
I have 140€ which I can't withdraw because they say I have another account associated to my IP Adress what it's not true. I send what they asked my to send and also gave them a selfie with my ID to give them another proof.
I sent all the documents needed to verify my account. They verified my account and I told them in chat that I didn't had bank account and they responded that wasn't a problem. To deposit via paysafecard which I did. Now they don't let me withdraw my money via paysafecard or something else and said that I had another account with this IP like I said before.
They don't answer phone calls, they don't respond to emails, and I've spent more than 6 hours (spread across multiple days) waiting in the chat to be successfully attended to. (they then asked me for everything)
I highlight that this company is becoming known not only for not verifying accounts, but also for accusing many users of having their accounts associated with another IP address like they did to me, thereby not verifying the accounts and avoiding the responsibility to make the payments.
If my withdrawal isn't processed, I will file a complaint and advise everyone else who is facing these same issues to join me in reporting this directly to the Service of Regulation and Inspection of Games (SRIJ), because I did everything they said like playing the deposit and they are tricking me and I think this casino are becoming a scam.
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