Goldspin Casino - Spillerens tilbagetrækning er forsinket og reagerer ikke.

Since Saturday, January 25th, when they cancelled my first withdrawal because they needed a document, I sent the document after 4 hours and tried the withdrawal again. They told me that my account was verified, but the withdrawal still hasn't been processed. They kept telling me it takes 24 to 72 hours for the withdrawal to go through, and suddenly today, they changed their standard message and told me it would take 7 to 10 days—something that isn't even in the casino's rules. I would not recommend anyone to join this casino, stay away as it is a complete scam, and you will never be able to cash out your winnings. It seems like they don't like paying out winnings.

Από Σάββατο 25/1 που ακυρώσανε την πρώτη μου ανάληψη επειδή θέλανε ένα έγγραφο , έστειλα το έγγραφο μετά από 4 ώρες έκανα ξανά ανάληψη μου είπαν ότι ο λογαριασμός μου ταυτοποιήθηκε αλλά ακομα δεν έχει γίνει η ανάληψη … κάθε Μέτε μου λένε ότι χρειάζεται 24 μέχρι 72 ώρες για να γίνει η ανάληψη και ξαφνικά σήμερα αλλάξανε το στάνταρ το κειμενάκι και μου είπανε 7 έως 10 μέρες …κάτι που δν υπάρχει καν στους κανόνες του καζίνο… δεν τ συνιστώ σε κανένα να μπει εδώ μακρυά από αυτό το καζίνο είναι σκέτη απάτη και δεν θα πατάτε ποτέ χρήματα που θα κερδίσετε … δεν τους αρέσει να πληρώνουν κέρδη μάλλον

Dear Akis94,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

You told me that no other identification document was needed and finally after a week passed you canceled my withdrawal and want a selfie with the ID 🤣🤣🤣 I'm laughing, you're just kidding... I also wasted the money and asked for the account to be closed because I would never get the money and you also don't even close my account.. so I'm starting to be afraid even for the existing information you have about me..

Μου λέγατε ότι δν χρειαζόταν άλλο έγγραφο ταυτοποίησης και τελικά αφού πέρασε μια εβδομάδα μου ακυρώσατε την ανάληψη και θέλετε σελφιε με την ταυτότητα 🤣🤣🤣γελάω απλά είστε για γέλια … χάλασα και εγώ τ λεφτά και ζήτησα να κλείσει ο λογαριασμός διότι χρήματα δεν θα έπαιρνα ποτέ και επίσης δεν μου κλείνετε καν τον λογαριασμό .. δλδ αρχίζω να φοβάμαι μέχρι και για τ ήδη υπάρχων στοιχεία που έχετε για μένα ..

Thank you for your reply, Akis94. Please note that you are now talking to a casino.guru employee, not the casino.

Do I understand correctly you currently don't have any remaining balance in your casino account?

No, and I closed the account too… it's the worst casino I've ever played at.

Οχι και έκλεισα και τον λογαριασμό … είναι το χειρότερο καζίνο που έχω παίξει

Sadly, since you have lost your winnings and closed your account, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.