GoodWin Casino - Spiller kæmper for at trække sine gevinster ud.

Well, then it was time again.

Deposited a total of 300 eur with my revolut mastercard.

Won up to 1000 EUR and want to withdraw.

KYC, sure. The problems begin.

Sends in what they ask for, ie ID, picture on card and a selfie with ID.

Takes 2 days to be verified.

However, not approved because proof of address is required. Ok, but then you can request it from the beginning

Succeeds iaf after 3 days to be fully verified.

With this, goodwin cancels my withdrawal due to the fact that I was not verified.

Request a new withdrawal which according to goodwin must be handled within 24 hours to my mastercard.

Gets fertilized after 36 hours. Waiting 4 days before I contact their support via email and question if they have even sent the money as I can usually see pending transactions in my app.

Gets the answer that we might try to withdraw via crypto instead.

So I have not sent money to my mastercard and after reading the casino guru, I understand that it was put in a system.

Has now sent an LTC address.

Let's see how this plays out.

Whatever you do. DO NOT deposit MONEY at goodwin casino.com

Jaha, då var det dags igen.

Satte in totalt 300 eur med mitt revolut mastercard.

Vann upp till 1000 EUR och vill ta ut.

KYC, visst. Problemen börjar.

Skickar in det dom ber om dvs id, bild på kort samt en selfie med id.

Tar 2 dagar att bli verifierad.

Dock inte godkänt eftersom ett adressbevis behövs. Ok, men då kan man begära det från början

Lyckas iaf efter 3 dagar bli fullt verifierad.

I och med detta avbryter goodwin mitt uttag med anledningen att jag inte var verifierad.

Begär ett nytt uttag som enligt goodwin ska hanteras inom 24 timmar till mitt mastercard.

Blir gödkänt efter 36 timmar. Väntar 4 dagar innan jag kontaktar deras support via mail och ifrågasätter om dom ens har skickat pengarna då jag vanligtvis kan se väntande transaktioner i min app.

Får till svar att vi kanske kan försöka ta ut via crypto istället.

Som har alltså inte skickat pengar till mitt mastercard och efter att ha läst på casino guru förstår jag attom satt det i system.

Har nu skickat en LTC adress.

Får se hur detta spelar ut.

Vad ni än gör. Sätt INTE IN PENGAR på goodwin casino.com

Dear Robin,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

Please keep me updated on how the LTC withdrawal goes and if it fails, we will intervene.

Looking forward to hearing from you.

Best regards,

Petronela

Eh ok, all banks in the world can send money between each other. This is nothing strange. If you can receive a mastercard transaction, you can also send money back to a mastercard. You can read about this on mastercard's website and also in their terms and conditions.

You have not replied since I sent my LTC address.

Maybe you should dig a little deeper into a case before you start writing rough generalizations about how you think it could work in a good world.

An LTC transaction takes a maximum of 5 minutes to complete from you to me depending on block height.

Eh ok, alla banker i hela världen kan skicka pengar mellan varandra. Detta är ingenting konstigt. Kan ni ta emot en mastercard transaktion så kan ni även skicka tillbaka pengar till ett mastercard. Detta kan du läsa om på mastercards hemsida och även i deras företagsvillkor.

Ni har inte svarat sen jag skickade min LTC adress.

Du kanske ska gräva lite djupare i ett ärende innan du börjar skriva grova generaliseringar om hur du tror att det i en bra värld skulle kunna fungera.

En LTC transaktion tar max 5 min att genomföra från er till mig beroende på blockhöjd.

This is now solved. I recieve 4.8 LTC just 1 min ago. I thank casino guru for your support.

Still. Id recommend noone to ever use goodwin casino ever.

Hello.

We apologize for the delay in payment, but we want to explain that banks in some countries refuse to receive player funds from gambling establishments. Unfortunately, we are powerless in this and therefore we immediately offer players a payment for an alternative method. As you can see, we were able to pay you immediately for cryptocurrency.

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Robin, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Furthermore, I would like to thank the GoodWin Casino team for the clarification and prompt reply.

Best regards,

Petronela

Casino.Guru