Tak for dit svar.
Jeg gentager igen, før den ugentlige cashback blev opkrævet på mandage, fik du at vide, at betalinger til dit betalingssystem i øjeblikket er umulige (på grund af omstændigheder uden for vores kontrol). Du blev tilbudt alternative måder at hæve penge på (vi kan levere skærmbilleder af korrespondance), men du svarede ikke på disse meddelelser. Vi er ikke interesserede i konflikter med spillere og tilbageholdelse af midler, så vi fortalte dig ærligt, hvordan tingene er, og tilbød muligheder for at trække penge ud. Du ignorerede til gengæld disse meddelelser og ventede (?) På output til den metode, du tidligere har angivet.
Efter alt dette modtog du mandag en cashback for den sidste uge, og i stedet for at annullere den (hvis du ikke ønskede at bruge den), fortsatte du spillet.
Vi har hele bonuspolitikken på vores hjemmeside - den er ikke skjult og er i det offentlige domæne, spilleren har ret til at gøre sig bekendt med den. Dernæst har du den situation, du beskriver.
Hvor er vores skyld i dette tilfælde, hvis vi tilbød dig metoder til at trække penge forud for denne cashback og var klar til at hjælpe dig? Du ignorerede dem selv.
Jeg er ked af, at en sådan situation opstod, men vi overtrådte ikke noget, tværtimod, vi forsøgte at hjælpe dig i denne situation.
Hvis du vil lukke din konto, skal du skrive om den på support@goodwincasino.com
Thanks for your reply.
I will repeat once again, before the weekly cashback was charged on Mondays, you were told that payments to your payment system are currently impossible (due to circumstances beyond our control). You were offered alternative ways to withdraw funds (we can provide screenshots of correspondence), but you did not respond to these messages. We are not interested in conflicts with players and withholding funds, so we honestly told you how things are and offered options for withdrawing funds. You, in turn, ignored these messages and waited (?) For output to the method that you previously indicated.
After all this, on Monday you received a cashback for the last week and instead of canceling it (if you did not want to use it), you continued the game.
We have the entire bonus policy on our website - it is not hidden and is in the public domain, the player has the right to familiarize himself with it. Next, you have the situation that you are describing.
Where is our fault in this case, if we offered you methods of withdrawing funds in advance of this cashback and were ready to help you? You yourself ignored them.
I am sorry that such a situation arose, but we did not violate anything, on the contrary, we tried to help you in this situation.
If you want to close your account, you need to write about it at support@goodwincasino.com
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