Kære Lc254,
Mange tak for din klage. Jeg er ked af at høre om dit problem. Forstå venligst, at dette er en fuldstændig rimelig anmodning, og langt de fleste online casinoer vil bede om de samme oplysninger. Mange af dem udfører endda en fuld kontobekræftelse, før de behandler en refusion. Dette er ikke noget, vi kan straffe kasinoet for, og vi er heller ikke i stand til at tvinge dem til at ændre denne procedure.
Derfor anbefaler jeg, at du samarbejder fuldt ud med casinoet og giver alle de nødvendige dokumenter og oplysninger, så de kan behandle tilbagebetalingen hurtigst muligt.
På forhånd mange tak for dit svar.
Med venlig hilsen,
Kristina
Dear Lc254,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that this is a completely reasonable request and the vast majority of online casinos would ask for the same information. Many of them even perform a full account verification before processing a refund. This is not something we could penalize the casino for, nor we are in a position to force them to change this procedure.
Therefore, I recommend that you fully cooperate with the casino and provide all the required documents and information, so that they can process the refund as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Kristina
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