Hej,
Jeg har vundet fra gratis spins uden indskudsbonus, ingen indgående e-mails. E-mail-tilbuddet var ikke en kampagne. Er den bindende regel ikke casinoets bonusregler?
Jeg havde tilføjet al den korrespondance, jeg havde, mens jeg oprettede klagen. Jeg sender det via e-mail igen.
Som det kan ses i korrespondancen, siger kasinoet, at hovedvalutaen er € og den maksimale gevinst kan være 50 €, men der er ingen regel, der understøtter dette.
Eksempel x casino udtalte således;
"15. Gratis spins skal vindes tilbage med Wager X50, og den maksimale udbetaling ved at vinde er $50 eller tilsvarende i anden tilgængelig valuta."
Men Greenspin angav det klart som 0,012 btc. Er der nogen mening i at have regler, hvis reglerne ikke skal følges?
Jeg tror, jeg har svaret på dine spørgsmål, hvis der mangler noget, kan du så sige det tydeligt?
Godt arbejde
Hello,
I've won from no deposit bonus free spins, no incoming emails. The email offer was not a promotion. Isn't the binding rule the casino's bonus rules?
I had added all the correspondence I had while creating the complaint. I'm sending it via email again.
As it can be seen in the correspondence, the casino says that the main currency is € and the maximum win can be 50 €, but there is no rule to support this.
Example x casino stated like this;
"15. Free spins must be won back with Wager X50, and the maximum withdrawal from winning is $50 or equivalent in other available currency. "
But Greenspin clearly stated it as 0.012 btc. Is there any point in having rules if the rules aren't going to be followed?
I think I answered your questions, if there is something missing, could you please state it clearly ?
Good work
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