Hej,
Jeg har et problem med gxmble.com. Desværre var jeg ikke klar over deres sikkerhedsvurdering før tilmelding og tilmeldte mig for at bruge dem efter at have modtaget mange, MANGE, salgsfremmende e-mails. Der var ingen KYC gennemført på noget tidspunkt.
Jeg tjekkede deres hjemmeside, og der står, at de er licenseret og reguleret på deres hjemmeside.
Jeg lavede en række indskud, men efter et stykke tid bemærkede jeg, at RTP-raten var betydeligt lav sammenlignet med andre websteder, jeg har brugt. Jeg bemærkede også, at hver gang jeg åbnede pragmatikken "The Dog House", havde den nulstillet sig selv i stedet for at fortsætte fra tidligere spil, hvilket gav anledning til bekymring.
Det var også alarmerende at se, at indbetalingerne blev vist på min bank som tilfældige tredjepartshandlere i stedet for selve kasinoet. Jeg har en spilleblokering på min konto, som disse transaktioner var i stand til at omgå på grund af tilfældige købmandskoder.
Jeg gravede lidt og indså, at selvom de hævder at være licenserede og regulerede, er de det ikke, og der er ingen eskaleringsproces for konfliktløsning uden for dem selv.
Jeg kontaktede kundesupport og bad dem lukke min konto og refundere de indbetalinger, der er foretaget til dato.
Jeg modtog derefter en e-mail fra deres kundesupport om, at jeg nu er blevet sortlistet, og at en tilbagebetaling ikke vil være problemer.
Jeg føler, at dette er falsk reklame, og havde jeg indset, at de var ulicenserede og uregulerede, ville jeg aldrig have tilmeldt mig dem.
Kan du rådgive om den bedste fremgangsmåde for at få en refusion, da mine e-mails nu bliver ignoreret?
Tak
Hi,
I am having an issue with gxmble.com. Unfortunately I was not aware of their safety rating prior to sign up and signed up to use them after receiving many, MANY, promotional emails. There was no KYC completed at any point.
I checked their website and it states they are licensed and regulated on their home page.
I made a number of deposits but after a while I noticed that the RTP rate was considerably low compared to other sites I have used. I also noticed that every time I opened pragmatics "The Dog House", it had reset itself rather than continuing on from previous game play which raised a cause for concern.
It was also alarming to see that the deposits were showing on my bank as random third party merchants rather than the casino itself. I have a gamble block on my account that that these transactions were able to bypass due to random merchant codes.
I done some digging and realised that despite claiming to be licensed and regulated, they are not and there is no dispute resolution escalation process outwith themselves.
I contacted customer support asking them the close my account and refund the deposits made to date.
I then received an email from their customer support stating I have now been blacklisted and that a refund will not be issues.
I feel like this is false advertising and had I realised that they were unlicensed and unregulated I never would have signed up with them.
Could you please advise the best course of action to obtain a refund as my emails are now being ignored?
Thanks
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