Kære Wali19,
Jeg har modtaget information og beviser fra Haz Casino-teamet, som modsiger dine udtalelser.
Du har kontaktet supportteamet med hensyn til at modtage yderligere bonusser, og først efter at teamet informerede dig om, at du ikke skulle have flere bonusser på det tidspunkt, begynder du at anmode om at lukke din konto. Supportteamet har korrekt rådgivet dig med dette:
" Hvis du virkelig ønsker at gå videre og lukke din konto permanent, kan du gøre det ved at gå til "Min profil" og under afsnittet "Begrænsninger" kan du deaktivere din konto. "
Hvorfor har du ikke gjort det med det samme?
Du har faktisk kontaktet livechat-support flere gange for at lukke din konto, og selvom jeg er enig med dig i, at de kunne lukke din konto før, på grund af dine tidligere interaktioner med supportteamet og din viden om, at du kan gøre det selv, når du vil, Jeg kan ikke bebrejde supportteamet for at overlade det til dig, så din erklæring om, at de ikke ønskede, at du lukkede din konto, er ikke i overensstemmelse med fakta. Din konto blev oprindeligt lukket. En anden ting er, at til Live Games Pragmatic Drops and Wins-turneringen kan spillere se deres skærmnavn eller spiller-id på ranglisten, men dit navn eller ID var ikke angivet der, hvilket får mig til at tro, at du ikke var heldig i den kampagne.
Jeg afventer stadig information om dine potentielle gevinster fra rake-back-belønninger. Rakeback frigives gradvist og kan gøres krav på direkte i spillerprofilen, og du er ikke blevet begrænset ham fra det; det er bare en gradvis proces, der ikke sker på én gang.
Dear Wali19,
I have received information and evidence from Haz Casino team, that contradicts your statements.
You have contacted the support team in regards to receiving additional bonuses and only after the team informed you that you were not due for any more bonuses at that time you start to request to close your account. The support team has correctly advised you with this:
"If you really want to go ahead and close your account permanently you can do so by going to "My Profile" and under the section "Restrictions" you can deactivate your account."
Why have you not done that right away?
You have indeed contacted livechat support multiple times to close your account, and although I can agree with you that they could close your account sooner, because of your previous interactions with the support team and your knowledge that you can do it yourself whenever you want, I can't really blame the support team for leaving it on you, so your statement that they didn't want you to close your account is not in accordance with the facts. Your account was initially closed. Another thing is that for the Live Games Pragmatic Drops and Wins tournament, players can see their screen name or player ID on the leaderboard, but your name or ID was not listed there, which makes me believe that you were not lucky in that promotion.
I'm still awaiting information about your potential winnings from rake-back rewards. The rakeback gets released gradually and can be claimed directly in the player profile, and you have not been restricted him from that; it's just a gradual process that doesn't happen at once.
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