Da jeg forsøgte at trække mig efter at have vundet, fik jeg at vide, at jeg ikke var kvalificeret på deres supportchat. Jeg spurgte hvorfor og alt, hvad de sagde, jeg fordrev med bevisdokumenter, og de fortsatte med at fortælle mig, at jeg ikke var berettiget, og selv da de præsenterede deres vilkår og betingelser for mig, forklarede jeg dem, at jeg aldrig havde trukket mig tilbage. Det var min første gang og stadig. De nægtede at honorere mine gevinster, jeg har dokumentation for deres vilkår og betingelser. Jeg forelagde dem min transaktionshistorik, og de gav mig også den del af vilkår og betingelser, hvor de hævder, at jeg ikke er kvalificeret, men deres vilkår og betingelser viser, at jeg er berettiget, fordi jeg ikke har trukket noget tilbage, og de nægter stadig for at ære min tilbagetrækning. hvis nJeg havde forsøgt en anden tilbagetrækning, ville jeg forstå, som det klart står i tredje afsnit. Det er dog første gang, jeg forsøger at trække mig tilbage. formålet med, at jeg kontaktede kundeservice, var, fordi jeg havde problemer med at prøve at bekræfte min identitet. Hvis jeg havde trukket mig tidligere, ville det bede mig om at bekræfte min identitet
Upon attempting to withdraw after winning, I was told that I was ineligible on their support chat. I asked why and everything that they said, I dispelled with proof documents, and they continued to tell me that I’m ineligible, and even when they presented their terms and conditions to me I explained to them that I had never withdrew. This was my first time and still. They refused to honor my winnings , I have documentation of their terms and conditions. I submitted to them my transaction history and they also provided me with the section of the terms and conditions where they claim I’m not eligible however their terms and conditions show that I am eligible because I haven’t withdrawn anything, and they still refuse to honor my withdrawal. if nI had attempted a second withdrawal then would understand as it clearly states in the third paragraph. However, this my first time attempting to withdraw. the purpose of me reaching out tother customer service was because I was having issues trying to verify my identity. If I had withdrew previous it would be asking me to verify my identity
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