Tak for dit svar, talishalane1st. Jeg tjekkede de generelle vilkår og betingelser , og jeg fandt dette:
"Spillere kan ikke indløse flere gratis bonusser efter hinanden. Hvis du har indløst en No Deposit Bonus og efterfølgende bliver tilbudt en anden, skal der være foretaget en indbetaling med rigtige penge i mellemtiden, for at du er berettiget til at hæve den anden No Deposit Bonus. "
Bemærk venligst, at langt de fleste online casinoer forbyder spillere at aktivere flere gratis bonusser efter hinanden. I en ideel verden ville dette blive håndhævet på softwareniveau, men fra nu af, så længe kasinoet tydeligt angiver dette i sine T&C'er, kan vi ikke straffe kasinoet for at konfiskere dine gevinster, og vi er heller ikke i stand til at tvinge kasinoet for at give dig gevinsten tilbage. Jeg er bange for, at vi mener, at kasinoet nægtede dine gevinster i overensstemmelse med deres vilkår.
Jeg kan kun anbefale, at du altid tjekker bonusbetingelserne, inden du aktiverer et tilbud, og husk på, at casinoer normalt ikke tillader denne form for bonusbrug.
Lad mig venligst vide, hvis der er andet, jeg kan hjælpe dig med, ellers vil jeg være tvunget til at lukke denne klage.
Tak for din forståelse.
Thank you for your reply, talishalane1st. I checked the general T&Cs and I found this:
"Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdraw the second No Deposit Bonus."
Please note that the vast majority of online casinos prohibit players from activating multiple free bonuses consecutively. In an ideal world, this would be enforced on a software level, however, as of now, as long as the casino states this clearly in its T&Cs, we cannot penalize the casino for confiscating your winnings, nor we are in a position to force the casino to return you the winnings. I am afraid that we believe that the casino denied your winnings in compliance with their terms.
I can only recommend that you always check the bonus T&Cs before you activate any offer and keep in mind that casinos usually do not allow this type of bonus use.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.
Thank you for your understanding.
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