Kære Heybets Casino,
Jeg vil indsætte hele den relevante del af en Fair Gambling Codex her:
5. Lande med begrænsninger
Alle kasinoer accepterer kun spillere fra visse lande, mens resten af landene er "begrænset". Det betyder, at spillere fra disse lande, der er begrænset til, ikke må åbne en konto og spille i kasinoet. Dette er det samme for alle spillesider, men det, der adskiller sig, er, hvordan kasinoer håndterer spillere fra lande, der er underlagt begrænsninger.
Kasinoets synspunkt
Mange kasinoer angiver kun de begrænsede lande i deres T&C'er, så det er spillernes ansvar at kontrollere, om de har tilladelse til at spille hos dem eller ej.
Når nogen fra et begrænset land registrerer sig, giver disse kasinoer dem mulighed for at oprette en konto, men giver dem kun besked om begrænsningen, når de ønsker at foretage en udbetaling. Så længe en spiller taber, er casinoet OK med det, men så snart spilleren vinder og vil hæve penge, bruger de reglen om 'begrænsede lande' til at afvise hævningen og blokere spillerens konto.
Dette er selvfølgelig ekstremt uretfærdigt, da spillere måske registrerer sig uden at kende til begrænsningerne, og kasinoer udnytter deres fejl, ofte bevidst og med vilje.
Spillerens synspunkt
Hvis en spiller er i stand til at få adgang til casinoets hjemmeside, åbne registreringsformularen, oprette en konto, indbetale og spille, er det forståeligt, at de antager, at de har lov til at spille på dette casino.
Nogle erfarne eller omhyggelige spillere læser måske T&C'erne og finder ud af, at deres land er begrænset, men disse spillere er bestemt i mindretal.
Vores holdning
Det er ikke acceptabelt at lade spillere spille, hvis et kasino ved, at de er fra et begrænset land, og hvis kasinoet planlægger at henvise til reglen om begrænsede lande, hver gang en spiller anmoder om deres første udbetaling. Dette er fuldstændig imod reglerne for fair play, da casinoet bevidst lader en spiller satse penge uden en chance for rent faktisk at vinde noget til gengæld.
Mange casinoer hævder, at dette er svært eller umuligt at implementere i deres systemer, men det handler blot om at sammenligne spillerens bopælsland med listen over begrænsede eller tilladte lande; derfor anser vi det ikke for at være så svært på et teknologisk plan.
Vores anbefalinger til kasinoer
Den rigtige ting at gøre er at tjekke for begrænsede lande under kontooprettelsesprocessen, og at ikke tillade spillere fra begrænsede lande at registrere sig og spille. Hvis kasinoet kender til lande med begrænsninger og også kender spillerens bopælsland, er det ikke et stort problem at håndhæve denne regel.
Hvis kasinoet tillader en spiller fra et begrænset land at spille, fordi det ikke har implementeret denne kontrol, bør det acceptere, at det var kasinoets fejl og udbetale alle gevinster til spilleren på trods af, at de ikke skulle have haft lov til at spille i første omgang, forudsat at spilleren ikke har gjort andet, der er imod reglerne.
Krav til både 'fair kasinoer' og 'fair og sikre kasinoer'
For at et kasino kan blive klassificeret som et 'fair casino' eller et 'fair and safe casino' af vores anmeldelsesteam, må det ikke tillade spillere fra lande med begrænsninger at oprette en konto og spille. Kontrollen for begrænsede lande skal udføres under kontooprettelsesprocessen.
Dear Heybets Casino,
I will paste the whole relevant part of a Fair Gambling Codex here:
5. Restricted countries
All casinos accept players from certain countries only, with the rest of the countries being 'restricted'. This means that players from these restricted countries are not allowed to open an account and play in the casino. This is the same for all gambling sites, but what differs is how casinos deal with players from restricted countries.
The casino's point of view
Many casinos only state the restricted countries in their T&Cs, so it's the responsibility of players to check whether they are allowed to play at them or not.
Whenever someone from a restricted country registers, these casinos allow them to create an account, but only let them know about the restriction when they want to make a withdrawal. As long as a player is losing, the casino is OK with it, but as soon as the player wins and wants to withdraw money, they use the 'restricted countries' rule to decline the withdrawal and block the player's account.
This is, of course, extremely unfair, as players might register without knowing about the restrictions, and casinos are taking advantage of their mistake, often knowingly and intentionally.
The player's point of view
If a player is able to access the casino's website, open the registration form, create an account, deposit and play, it's understandable that they assume that they are allowed to play at this casino.
Some experienced or careful players might read the T&Cs and find out that their country is restricted, but these players are definitely in the minority.
Our position
It is not acceptable to let players gamble if a casino knows that they are from a restricted country and if the casino plans to refer to the rule about restricted countries whenever a player requests their first withdrawal. This is completely against the rules of fair play, as the casino is knowingly letting a player wager money without a chance to actually win something in return.
Many casinos claim that this is difficult or impossible to implement into their systems, but it is simply about comparing the player's country of residence with the list of restricted or allowed countries; therefore, we do not consider it to be that difficult on a technological level.
Our recommendations for casinos
The right thing to do is to check for restricted countries during the account creation process, and to not allow players from restricted countries to register and play. If the casino knows about restricted countries and also knows the player's country of residence, it's not a big issue to enforce this rule.
If the casino allows a player from a restricted country to play because it hasn't implemented this check, it should accept that it was the casino's mistake and pay out all winnings to the player despite the fact that they shouldn't have been allowed to play in the first place, provided that the player hasn't done anything else that's against the rules.
Requirements for both 'fair casinos' and 'fair and safe casinos'
For a casino to be classified as a 'fair casino' or a 'fair and safe casino' by our review team, it must not allow players from restricted countries to create an account and play. The check for restricted countries must be done during the account-creation process.
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