Mit problem startede med dette casino, da jeg havde en gevinst, omkring €20.000, de begrænser det udbetalingsbeløb, de betaler hver uge, selvom de annoncerer et udbetalingstal på €2500 om ugen, betaler de mig mindre end €100 om ugen, de sige, at dette er nævnt i deres vilkår, men der er intet andet end en vag bemærkning om opdelte betalinger uden yderligere information, det ser ud til, at de kunne beslutte at begrænse dig til €5 om ugen, hvis de ville, de siger, at det er relateret til spillerklassen, men Jeg har indbetalt omkring €2500 hos dette casino og formået at hæve mindre end det indtil nu i mange måneders forsøg.
Her er historien om mine sidste par betalingsanmodninger:
Anmodet €2500 den 1/6 - €200 betalt den 7/6
Anmodet €2500 den 7/6 - €200 betalt den 14/6
Anmodet €2500 den 14/6 - ingen betaling efter 11 dage
Jeg har sendt dem en mail den 8/6:
"200 euro om ugen? seriøst?
Er der ingen måde, vi kan fremskynde det her?"
Deres svar 14/6:
"Jeg vil gerne forsikre dig om, at vi anerkender din frustration. Men i henhold til vores vilkår og betingelser har vi visse retningslinjer på plads for udbetalinger, som kan involvere at opdele beløbet i mindre enheder. Dette gøres for at sikre overholdelse af lovgivningen. krav og for at bevare integriteten af vores tjenester. Processen kan variere afhængigt af flere faktorer, herunder din spillerklasse og indbetalingsaktivitet."
Mit svar 15/6:
"Fortæl mig venligst mere specifikt, hvordan det er af "lovgivningsmæssige årsager" at udbetale kun €200 om ugen i stedet for dine annoncerede €2500.
Gør det faktisk ikke, for jeg ved, at du ikke kan, fordi det er noget sludder - grunden til, at du gør det, ved vi begge, er, fordi du vil have, at dine spillere skal miste deres gevinster.
Og spillerklasse - hvor er det defineret i dine termer, btw? Jeg har indbetalt over €2500 hos dig, du siger, at det kun placerer mig i en spillerklasse, der er i stand til at hæve €200 om ugen? Giv mig en pause.
Så her er hvad der kommer til at ske:
Du vil lukke min konto, så jeg ikke kan afspille mine gevinster og miste dem, du vil opsætte en almindelig betalingsplan på et RIMELIGT beløb pr. uge. Jeg har €20802 på min saldo og 24.447 comp-point, jeg forventer at blive kompenseret for.
Du vil give mig besked inden for 24 timer om, hvilken betalingsplan du har besluttet dig for. Jeg er også åben for et engangsbeløb på et mindre samlet beløb.
Hvis ikke, vil jeg tage det til enhver klage-, anmeldelses- og voldgiftstjeneste, der er tilgængelig.
Du kan ikke slippe afsted med at reklamere for en bestemt udbetalingssats og derefter betale mindre end 1/12 af denne sats, og forvente, at nogen vil finde sig i det og vente i over to år på, at du foretager en beskeden udbetaling."
Deres svar 19/6:
"Hej, vi vil øge betalingsbeløbet for din næste udbetaling. Men i henhold til vores vilkår og betingelser har vi visse retningslinjer på plads for udbetalinger, som kan involvere at opdele beløbet i mindre enheder."
På trods af det har der ikke været nogen betaling inden for de sidste 11 dage . Det kan du se på det vedhæftede skærmbillede.
Dette har været frygteligt stressende, fordi jeg ved, at de bare vil have mig til at spille pengene tilbage og miste dem, og at skulle logge ind hele tiden og jagte små små betalinger er designet til at frustrere spilleren og få dem til at gøre netop det.
Jeg har bedt dem lukke min konto, så jeg ikke mister gevinsterne, de har ignoreret den anmodning, jeg har bedt dem om at opsætte en rimelig betalingsplan, det har de også ignoreret.
Jeg har meget lidt tiltro til dette casino og er overrasket over, at de har så høj en vurdering her.
Mine foretrukne resultater i foretrukken rækkefølge ville være:
A.) De lukker min konto og betaler mig de 2500 €/w, de annoncerer som deres betalingsbeløb regelmæssigt, uden at jeg jagter dem hver uge
B.) Ovenstående, uden at lukke kontoen
eller
C.) De betaler et engangsbeløb og er færdige med det, jeg ville acceptere et mindre beløb end min samlede saldo og comp point bare for at være over at håndtere dem.
Jeg er meget taknemmelig for enhver hjælp du kan give.
tak skal du have
My problem started with this casino when I had a win, around €20,000, they limit the withdrawal amount they pay each week, although they advertise a payout figure of €2500 a week, they are paying me less than €100 a week, they say this is mentioned in their terms, but there is nothing but a vague note about split payments with no further information, it seems they could decide to limit you to €5 a week if they wanted, they say it is related to player class but I have deposited about €2500 with this casino and managed to withdraw less than that so far over many months trying.
Here is the history of my last few payment requests:
Requested €2500 on 1/6 - €200 paid on 7/6
Requested €2500 on 7/6 - €200 paid on 14/6
Requested €2500 on 14/6 - no payment after 11 days
I have emailed them on 8/6:
"200 euro a week? seriously?
Is there no way we can speed this up?"
Their reply 14/6:
"I'd like to assure you that we acknowledge your frustration. However, as per our terms and conditions, we have certain guidelines in place for cashouts, which may involve dividing the amount into smaller units. This is done to ensure compliance with regulatory requirements and to maintain the integrity of our services. The process can vary depending on several factors, including your player class and deposit activity."
My reply 15/6:
"Please tell me more specifically how paying out only €200 a week instead of your advertised €2500 is for "Regulatory compliance reasons".
Actually don't bother, because I know you can't because it's nonsense- the reason you do it, we both know, is because you want your players to lose back their winnings.
And player class - where is that defined in your terms, btw? I have deposited over €2500 with you, you are saying that only puts me in a player class capable of withdrawing €200 a week? Give me a break.
So here is what is going to happen:
You are going to close my account so that I cannot play back my winnings and lose them, you are going to setup a regular payment plan of a REASONABLE amount per week. I have €20802 in my balance and 24,447 comp points I expect to be compensated for.
You will notify me within 24 hours of what payment plan you have decided upon. I am open to a lump sum payment of a smaller total amount also.
If not I will take it to every complaint, review and arbitration service there is available.
You can not get away with advertising a certain payout rate and then paying less than 1/12th of that rate, and expect someone to put up with it and wait over two years for you to make a modest payout."
Their reply 19/6:
"Hi, we will increase the payment amount for your next withdrawal. However, as per our terms and conditions, we have certain guidelines in place for cashouts, which may involve dividing the amount into smaller units."
However despite that, there has been no payment made in the last 11 days. You can see that in the attached screenshot.
This has been horribly stressful because I know they just want me to play the money back and lose it, and having to log in all the time and chase tiny little payments is designed to frustrate the player and make them do just that.
I have asked them to close my account so I don't lose the winnings, they have ignored that request, I have asked them to setup a reasonable payment plan, they have ignored that also.
I have very little faith in this casino and am surprised they have such a high rating here.
My preferred outcomes, in order of preference would be:
A.) They close my account and pay me the €2500/w they advertise as their payment amount regularly without me chasing them every week
B.) The above, without closing the account
or
C.) They pay a lump sum and be done with it, I would accept a smaller amount than my total balance and comp points just to be over dealing with them.
I am very grateful for any help you can provide.
Thank you
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