Jeg skriver for formelt at udtrykke min utilfredshed med tilbagetrækningsprocessen på din platform, da jeg er stødt på adskillige problemer, der endnu ikke er løst på trods af flere forsøg på at søge hjælp.
For nylig indsatte jeg mellem €200 og €300 ved hjælp af Binance og Mastercard og var glad for at vinde cirka €4.500 ved at spille slots og roulette. Jeg er fuldt verificeret med din platform, og alle mine indbetalinger blev behandlet øjeblikkeligt uden problemer.
Men når jeg forsøgte at hæve mine gevinster via Mastercard, Paysafe, Ethereum eller Bitcoin, virkede ingen af disse muligheder. Efter at have kontaktet dit supportteam, blev jeg rådet til at trække mig tilbage med ADA Coin, som jeg fulgte. På trods af at jeg har fulgt dine instruktioner, har jeg ventet i over 24 timer på, at min sidste €500-udbetaling blev behandlet, hvilket er frustrerende i betragtning af hvor hurtigt indbetalinger håndteres.
Jeg har skrevet flere e-mails til jeres support- og KYC-teams, men har kun modtaget vage eller uforpligtende svar. Mens din live chat-support forsikrede mig om, at jeg er fuldt verificeret, og at mine penge ville ankomme inden længe, har jeg endnu ikke modtaget en solid opdatering eller løsning.
Jeg forstår, at din udbetalingspolitik kan begrænse udbetalinger til €500 pr. dag, og jeg har ingen problemer med at overholde dine regler. Det føles dog uretfærdigt, at mens indbetalinger behandles øjeblikkeligt, så står jeg over for lange forsinkelser for udbetalinger, hvilket underminerer tilliden til platformen.
Jeg anmoder venligt om en hurtig løsning på denne sag, da den forårsager betydelig frustration. Jeg vil gerne nyde min oplevelse på din platform, men hvis disse forsinkelser fortsætter, vil det alvorligt påvirke min tillid til at fortsætte med at bruge dine tjenester. Bekræft venligst, hvornår jeg kan forvente at modtage mine penge.
Tak for din opmærksomhed på denne sag. Jeg ser frem til dit hurtige svar og løsning.
Venlig hilsen
I am writing to formally express my dissatisfaction with the withdrawal process on your platform, as I have encountered several issues that have yet to be resolved despite multiple attempts to seek assistance.
Recently, I deposited between €200 and €300 using Binance and Mastercard and was pleased to win approximately €4,500 from playing slots and roulette. I am fully verified with your platform, and all my deposits were processed instantly without any issues.
However, when attempting to withdraw my winnings via Mastercard, Paysafe, Ethereum, or Bitcoin, none of these options worked. After contacting your support team, I was advised to withdraw using ADA Coin, which I followed. Despite adhering to your instructions, I have been waiting for over 24 hours for my last €500 withdrawal to be processed, which is frustrating, given how quickly deposits are handled.
I have written multiple emails to your support and KYC teams but have only received vague or non-committal responses. While your live chat support assured me that I am fully verified and that my funds would arrive shortly, I have yet to receive a solid update or resolution.
I understand that your withdrawal policy may limit withdrawals to €500 per day, and I have no issue complying with your rules. However, it feels unfair that while deposits are processed instantly, I am facing prolonged delays for withdrawals, which undermines the trust in the platform.
I kindly request a swift resolution to this matter, as it is causing significant frustration. I would like to enjoy my experience on your platform, but if these delays continue, it will seriously impact my confidence in continuing to use your services. Please confirm when I can expect to receive my funds.
Thank you for your attention to this matter. I look forward to your prompt response and resolution.
Best regards
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