Hyperino Casino - Spillerens tilbagetrækning er vendt.

Hyperino is known from advertising with a scooter

Registered 12.1.2021 and uploaded € 20 without bonus

Won € 460.

1 . Withdrawal 450 € was declined due to verification.

Then after the verification back and forth, finally verified.

2. Withdrawal 450 € refused. after consultation everything is ok now.

Then continued to play with the € 450 and won € 3600.

3. Payout € 3600 refused after consultation now it should go.

4. Payout € 3400 after 2 days of email

Hi Reiner,

good news! Your bank transfer withdrawal request has been approved.

The approved payout amount is 3400.00 EUR. Payouts are processed and transferred immediately from Monday to Friday between 8:00 a.m. and 4:00 p.m. (CET). That means the money will soon arrive in your bank account.

After 1 week the money was back on the player account after consultation, the BIC would not have been correct although I also transferred it from my bank ??

5. Payment of € 3400 refused without a reason

After consulting the clerk who could change the BIC is not in the house.

Now my account is blocked and there is no response to email

Hyperino bekannt aus der Werbung mit Skooter

angemeldet 12.1.2021und 20 € hochgeladen ohne Bonus

460 € gewonnen.

1 . Auszahlung 450 € wurde abgelehnt wegen Verifizierung .

Dann nach dem Verifizierung hin und her endlich Verifiziert.

2. Auszahlung 450 € abgelehnt . nach Rücksprache alles nun ok .

Dann mit den 450 € weiter gespielt und 3600 € gewonnen.

3 . Auszahlung 3600 € abgelehnt nach Rücksprache jetzt müsste es gehen.

4. Auszahlung 3400 € nach 2 Tagen Email

Hi Reiner,

gute Neuigkeiten! Deine Banküberweisung-Auszahlungsanfrage wurde genehmigt.

Der genehmigte Auszahlungsbetrag ist 3400.00 EUR. Auszahlungen werden montags bis freitags zwischen 08:00 und 16:00 Uhr (MEZ) sofort bearbeitet und überwiesen. Das heißt, das Geld wird bald auf deinem Bankkonto ankommen.

Nach 1 Woche war das Geld wieder auf dem Spieler Konto nach Rücksprache währe die BIC nicht richtig gewesen obwohl ich von meiner Bank auch rein überwiesen habe ??

5. Auszahlung 3400 € abgelehnt ohne Begründung

Nach Rücksprache der Sachbearbeiter der die BIC ändern könnte ist nicht im Hause..

Nun ist mein Konto geblockt und auf Email keine Reaktion

Dear Reiner Emil,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise you are aware of providing incorrect bank details? Did you receive any timeframe from the casino when the problem should be fixed?

I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

I was not informed via email that I should have entered wrong bank details.

Only in the chat after asking I was told that I entered a wrong BIC

Should have, which is certainly not the case ..

Since I also play at Wunderino and have already transferred 2 higher payments to my bank, which were also paid out without any problems .. so I only introduced a copy from wunderino to hyperino which was 100% correct .... a period of time when the problem was resolved I was never told ... ultimately I'm permanently deleted from Hyperino greet Reiner

Über Email wurde mir nichts mitgeteilt das ich falsche Bankdaten eingeben haben soll.

Erst im chat nach Nachfrage wurde mir gesagt das ich eine Falsche BIC eingegeben

Haben soll was aber sicher nicht so ist ..

Da ich auch bei Wunderino spiele und schon 2 höher Auszahlung mir auf meine Bank überwiesen habe welche auch problemlos ausbezahlt wurden ..somit habe ich nur eine copy von wunderino zu hyperino eingeführt welche 100 % richtig war.... einen Zeitraum wann das Problem behoben sein soll wurde mir niemals mitgeteilt ... letztendlich bin ich permanent gelöscht bei Hyperino grüsse Reiner

Thank you very much, Reiner, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Reiner,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Hyperino Casino to the conversation to participate in the resolution of this complaint.

We would like to ask Hyperino Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Reiner,

I tried to get in touch with the casino repeatedly but without success. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Malta Gaming Authority (https://www.mga.org.mt/support/online-gaming-support/) and submit a complaint to them. It's a good licensing authority and has better options and tools to help players. Please let me know if you need help with filling the form or how the MGA responded if you can manage to do this on your own (peter.m@casino.guru). I wish I could be of more help.

Best regards,

Peter