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Id 26709519

I have been waiting for over a week for 250 Euros. According to the rules, it should be in my account within 2 business days. The service always makes excuses as if it were my fault that the payout is delayed. The casino would truly be top-notch if the payout process was as swift as other casinos. In which universe does a payout take 8 days or more?

Id 26709519

Ich warte seit über einer Woche auf 250 Euro. Es soll laut regeln innerhalb 2 Werktage auf meinem Konto sein. Aber der Service redet sich immer raus als ob es meine Schuld wäre das die Auszahlung dauert. Casino wäre echt top wenn man die Auszahlung auch wie andere casinos zügig geht. In welchen Universum dauert eine Auszahlung 8tage oder mehr.

Dear polatinum80, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

I am verified and have made and received withdrawals many times. I requested the payment on February 7, 2024. And it's incomprehensible to wait weeks for your money! After all, it is my money and I earned it with my deposit.

Ich bin verifiziert, habe schon sehr oft Auszahlungen vorgenommen und bekommen. Sie Auszahlung habe ich am 7.2.24 beantragt. Und unverständlich Wochen auf sein Geld zu warten ! Es ist schließlich mein Geld, und mit meiner einzahlung erspielt.

My history now says successfully paid out. So it should arrive in my account today. So it's done. Your complaint has been resolved

In meiner historie steht jetzt erfolgreich ausbezahlt. Sollte also heute auf meinem Konto eingehen . Hat sich also erledigt. Dir Beschwerde hat sich erledigt

Thank you very much for the update, polatinum80. I will keep this complaint open until you confirm you received your winnings. Please keep me informed about any further developments.

Dear polatinum80,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.