Vær venlig at hjælpe mig! Jeg spillede Ice casino og vandt 3000 eur den 21/11. Jeg anmodede om tilbagetrækning og fik e-mailen fra casino om, at min tilbagetrækningsregistrering er blevet accepteret. Efter et par dages venten ønskede jeg at logge ind på min spillerprofil for at kontrollere, om der er betalingsstatusopdateringer og erkendt, at min konto er blokeret. Da jeg kontaktede kundeservice, fortalte de mig, at det er blevet blokeret, fordi jeg loggede ind fra Tyskland eller brugte vpn den 07/11, men det var jeg bestemt ikke, da jeg spiller fra Letland, der er tilladt, og der er ingen mening for mig at bruge nogen vpn'er. eller andre enheder at spille. Jeg havde samtaler med flere assistenter, og alt hvad de kan sige til mig, at dette er administrationens beslutning om at blokere min konto, fordi jeg krænkede nogle af deres regler, som jeg 100 % ikke var, det eneste, som de alle bliver ved med at fortælle mig er, at de vil fjerne blokeringen min konto, hvis jeg vil acceptere at tømme mine sidste gevinster på 3000 eur med, ville jeg ikke gøre det! Jeg har ikke overtrådt noget, jeg bad dem om at påstå, at jeg gjorde noget forkert, men de siger bare, at dette er fortrolige oplysninger, og de vil ikke levere nogen beviser. Den 07/11 spillede jeg også og brugte offentlig wifi, som jeg allerede fortalte dem, det kunne være det eneste problem, hvorfor det kunne vise, hvorfor jeg spiller fra et andet land, som jeg fortalte dem, men de lytter ikke engang, bare fortsætter fortæller det samme. Jeg har sendt dem min placering, mine bankkontotilbud den dag for at bevise, at jeg ikke var i Tyskland eller ikke brugte vpn (der er ikke engang vpn konfigureret på min telefon). Jeg tror, at de bare ikke vil betale... Jeg har læst mange spillere-feedbacks om, at ice casino ikke betaler, og at der altid er problemer med dem. Jeg har alle chat-skærmbilleder og andre oplysninger, som jeg vil dele med dig, hvis det er nødvendigt, og som kan hjælpe! Vær venlig at hjælpe mig, jeg ønsker ikke at miste dette store beløb bare på grund af unfair casino. Hjælp mig. Jeg kan levere flere skærmbilleder, hvis det er nødvendigt. Hjælp mig venligst på en eller anden måde
Please help me! I was playing Ice casino and won 3000 eur on 21/11. I requested withdrawall and got the email from casino that my withdrawall regust has been accepted. After few days of waiting I wanted to log into my players profile to check is there any payment status updates and recognized that my account is blocked. When I contacted customer service they told me that it has ben blocked becouse i was loging in from Germany or using vpn on 07/11 but I definettly wasnt since Im playing from Latvia witch is allowed and there is no point for me to use any vpn's or other devices to play. I had conversations with several assistants and all they can say to me that this is administrations decision to block my acount because I was wiolating some of their rule witch i 100% wasnt, only thing that all of them keep telling me is rhat they will unblock my account if I will accept woiding my last winnings of 3000 eur with I would no do! I havent violated anything, I was asking them to profe that I was doing something wrong but they just say that this is confidentional information and they will not deliver any proofs. On 07/11 i was playing as well and was using public wifi that I allready told to them, that could be the only issue why it could show why im playing from other country witch i told them but they are not even listening, just keeps telling the same thing. I have sent them my location, my bank account deals on that day to proofe that im wasnt on germany or wasnt using vpn ( there is not even vpn configured on my phone). I think that they just dont want to pay... i have read a lot of player feedbacks that ice casino wount pay and allways there are problems with them. I have all the chat screenshots and other information that I will share with you if needed and that could help! Please help me, I dont want to lose this big amount of money just because of unfair casino. Help me please. I can deliver you more screenshots if needed. Please help me somehow
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