Kære beeranddone808,
Mange tak for din klage. Jeg er ked af at høre om din negative oplevelse med iNetBet Casino.
Jeg tjekkede den e-mail, du har sendt, og det ser ud til, at kasinoet anmoder om en bekræftelsesindbetaling, før kasinoet giver dig mulighed for at hæve dine gevinster.
En bekræftelsesindbetaling anmodes om i situationer, hvor der ikke er foretaget nogen tidligere indbetaling, eller du ønsker at hæve med en ny betalingsmetode.
- Vil du venligst oplyse, om du har foretaget den mindste kvalificerende indbetaling i henhold til kasinoets instruktioner?
- Har du nogensinde indbetalt i kasinoet?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd mange tak for dit svar.
Med venlig hilsen,
Tomas
Dear beeranddone808,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iNetBet Casino.
I checked the email you submitted and it seems the casino is requesting a verification deposit before the casino will allow you to withdraw your winnings.
A verification deposit is requested in situations where no previous deposit was made or you wish to withdraw with a new payment method.
- Could you please advise if you made the minimum qualifying deposit per the casino's instructions?
- Have you ever deposited in the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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