Goddag den 22. marts foretog jeg en hævning på £50, det skulle ske ved bankoverførsel, men min oprindelige indbetaling var via mit betalingskort et par dage senere, jeg kontaktede dem, da jeg ikke har modtaget de midler, de beder om, kan jeg få en kopi af mit kontoudtog Jeg har fået en kopi af mit kontoudtog og videresend det til dem, du kan tydeligt se, at jeg ikke har modtaget noget fra dette casino, de er stejlt på, at de har udbetalt det, dette er fuldstændig forkert. Jeg har ikke modtaget min tilbagetrækning, den måde, samtalerne foregik på, er, at de siger, spørg venligst banken, hvorfor de ikke har modtaget det i al retfærdighed. Jeg ser lidt dum ud foran min bank, hver gang jeg ringer til dem, vil min bank ikke lyve de vil bare ikke fortælle det, så jeg gjorde, hvad de sagde, og jeg rangerede banken og sagde, hvorfor har du ikke modtaget pengene, hvor er det, banken sagde simpelthen, at vi ikke har modtaget noget fra dette kasino, min bank Santander er bare ikke kommer til at lyve
Good afternoon on the 22nd of March I made a withdrawal of £50 it had to be done by bank transfer but my original deposit was through my debit card a few days later I contacted them as I haven't received the funds they ask can I get a copy of my bank statement I got a copy of my bank statement and forward that to them you can clearly see I haven't received anything from this casino they are adamant they have paid it out this is totally incorrect I have not received my withdrawal,The way the conversations been going is they are saying please ask the bank why they've not received it in all fairness I'm looking a bit stupid in front of my bank every time I ring them my bank is not going to lie they are just not going to tell so I did what they said and I ranked the bank saying why haven't you received the money where is it the bank simply said we haven't received anything from this casino, my bank Santander is just not going to lie
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