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Good evening, I would like to file a complaint as Ivibet Casino confiscated my winnings without any reason. They implied there was a complaint regarding fraud, even though I was the one who managed and deposited into the account. They have not given me a specific reason for this suspicion. They are affecting my finances, and I would like a mediator to provide solutions, please. I did not have multiple accounts; it was my first time creating a user on this site, yet they confiscated my winnings. I am at least requesting the return of my deposited money to this institution.

Attached is the documentation sent by email.

Buenas noches, quisiera presentar una queja ya el casino Ivibet me confiscó mis ganancias sin motivo alguno, dándome un entender una queja por fraude, cuando yo fui la persona que manejo y depósito la cuenta, no me dan el motivo específico, ni porque esa sospecha, están afectando mi economía y quisiera un mediador para que me dé soluciones porfavor, no tuve cuentas múltiples , fue la primera ves que me cree un usuario en esta pagina, sin embargo me confiscaron mis ganancias , pido al menos mi dinero deposito en dicha casa.

Adjunto la documenta enviada por correo

Hello ganozita2000,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IviBet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you claim any bonuses in the casino?
• What kind of games were you playing?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

1.- Could you please advise if your account is already verified and if yes, since when exactly?

Yes, it was already verified from the first moment.

2.- Did you claim any bonuses in the casino?

My account is blocked, if I remember correctly, some casino bonuses

3.- What kind of games were you playing?

Some sports betting and casino bonuses

4.- When was the last time you spoke to the casino and what was it about?

Today, to try to reach some kind of conciliation and get my confiscated money back, due to the lack of clear reasons as to what was the reason for the lack.

1.- Could you please advise if your account is already verified and if yes, since when exactly?

Si, ya estuvo verificado desde el primer momento

2.- Did you claim any bonuses in the casino?

Mi cuenta esta bloqueada, si mas no recuerdo, algunos bonos de casino

3.- What kind of games were you playing?

Algunas apuestas deportivas y bonos de casino

4.- When was the last time you spoke to the casino and what was it about?

Hoy, para tratar de llegar a alguna conciliación y me devuelvan mi dinero confiscado, por falta de razones claras de cual fue el motivo de la falta.

Hello ganozita2000,

Could you please confirm whether anyone else in your household owns an account with this casino or has used your device to access their own account?

Additionally, if there has been any new communication with the casino, would you kindly forward it to nikolas.b@casino.guru for further review?

Looking forward to your response.

Best regards,

Nick

I log in through my mobile device and my PC, like any normal, esteemed player. I had different conversations with the house but none with results. I would like your support so that the house is transparent with the player and does not violate the rights and economy since it is affecting it. Now what I ask for is evidence and consistent evidence about said fraud, to have a good justification and solve this problem well.

Yo Entro por mi dispositivo móvil y mi pc, como cualquier jugador normal estimado, tuve diferentes conversaciones con la casa pero ninguna con resultado, quisiera su apoyo para que la casa sea transparente con el jugador y no vulnere los derechos y economía ya que la está afectando, ahora lo que pido son pruebas y una prueba consistente acerca de dicho fraude, para tener una buena justificación y solucionar bien este problema.

Dear ganozita2000,

Thank you for providing all the information. As we require additional details from the casino regarding the alleged "fraud," I will be forwarding your complaint to my colleague Peter (peter.c@casino.guru), who will be assisting you from now on.

Wishing you the best of luck in resolving the matter.

Kind regards,

Nick

Hello there,

Thank you ganozita2000 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask IviBet Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

I don't know the reason, I'm looking for answers and evidence of why exactly it was blocked and taken for fraud, the casino did not give me the corresponding support, it only confiscated my funds and did not give me any solution.

El motivo lo desconozco, estoy buscando respuestas y las pruebas de porque exactamente fue el motivo del bloqueo y tomado por fraude, que el casino no me dio la sustentación correspondiente, sólo confiscó mis fondos y no me dio ninguna solución

As you can see, we had more than 33 conversations and he always told me the same thing, I only ask that they prove this fraud and return my deposits since they totally affect my economy with this fact.

Como se puede apreciar tuvimos más de 33 conversaciones y siempre me decía lo mismo, solo pido que prueben dicho fraude y me devuelvan mis depósitos ya que afectan a mi economía totalmente con este hecho

Dear all,

Thank you for your patience.

All evidence supporting our findings has been submitted to Peter via email for further review.

Thank you for your understanding.

Best regards,

Ivibet Casino

Thank you for providing the evidence IviBet Casino representative.

Dear ganozita2000, the casino has provided me with evidence of multiple violations of the terms and conditions and fraud. We strongly advise against such behaviour as it can lead to similar situations in the future. With that in mind, we believe the steps the casino has taken are justified and we will subsequently reject your complaint. Thank you for your understanding.

Kind regards,

Peter