Okay, så her er situationen fra begyndelsen:
1.Jeg modtog 214 PLN for kasinomønter, og jeg var nødt til at satse det 50 gange. Jeg formåede at gøre det og sluttede med omkring 2000 PLN.
2.Der dukkede en besked op om, at det maksimale beløb, jeg kunne modtage efter at have spillet, var x5, hvilket gav mig 1070 PLN på min konto. (Den nævnte ikke, at jeg kun kunne trække mig; det stod endda, at jeg havde gennemført væddemålet, og 1070 var MIN.)
3.Jeg tjekkede min kontoprofil for at se, om disse penge var i den "rigtige saldo", og det var det. Efter en kort tankegang besluttede jeg at fortsætte med at spille, fordi det i princippet ikke var et tilfredsstillende beløb.
4.Fra disse 1070 PLN tjente jeg 5100 PLN, og så besluttede jeg at trække mig, da de allerede havde trukket 930 PLN. Så jeg foretog tre hævninger på 1700 PLN hver (svarende til 3x400 euro).
5.Om morgenen modtog jeg en mail om, at det beløb, jeg kunne hæve, kun var 1070 PLN, hvilket er sådan noget sludder, at jeg ikke ved, hvem der har fundet på det. Hvorfor dukkede der ingen oplysninger op efter at have gennemført indsatsen om, at jeg ikke kunne spille videre?
Hvad hvis jeg mistede de 1070 PLN? Ville kasinoet refundere mine penge? Selvfølgelig ikke.
Er dette en fair praksis? I betragtning af, at de penge, jeg satsede, kun kan tabes? Er det rimeligt, at der ikke dukker oplysninger op om, at jeg kan hæve pengene?
Ærlighed kan ikke kaldes praksis med ikke at give mig besked om, at jeg kun kan tabe.
Det er heller ikke ærligt, at annoncen på "Guru Casino" angiver, at siden er på polsk, men oversættelsen af dens regler er ikke helt passende.
Jeg skrev tidligere til kundeservice og spurgte, om jeg kunne spille med bonussen efter at have spillet, og jeg fik et svar, at det selvfølgelig kunne jeg. Men jeg modtog ingen besked om, at jeg kun kunne tabe, fordi hvis jeg vinder, vil de stadig tage de penge, der er i det "rigtige indskud".
Hvad hvis jeg er en casinospiller, der kun indbetaler via kryptovalutaer? Så ville jeg modtage 20 PLN for kasinomønter, og for udbetaling ville jeg have 100 PLN, men minimumsudbetalingen med kryptovaluta er 250 PLN.
Jeg vil gerne inddrive de tabte midler, som i dette tilfælde beløber sig til 4030 PLN. Jeg vil også tilføje, at jeg kontaktede casinoet, men de ignorerede fuldstændig mit problem. Jeg kontaktede kundeserviceafdelingen, som heller ikke er ligeglad. Jeg er en kunde fra Polen med dårligt engelsk.
På det vedhæftede skærmbillede kan du se, at midlerne var i den rigtige indbetaling.
Okay, so here's the situation from the beginning:
1.I received 214 PLN for casino coins and I had to wager it 50 times. I managed to do that and finished with around 2000 PLN.
2.A message popped up saying that the maximum amount I could receive after wagering was x5, which left me with 1070 PLN in my account. (It didn't mention that I could only withdraw; it even stated that I had completed the wagering and the 1070 was MINE.)
3.I checked my account profile to see if this money was in the "real balance," and it was. After a short thought, I decided to keep playing because, in principle, it wasn't a satisfying amount.
4.From this 1070 PLN, I made 5100 PLN, and then I decided to withdraw, as they had already deducted 930 PLN. So, I made three withdrawals of 1700 PLN each (equivalent to 3x400 euros).
5.In the morning, I received an email stating that the amount I could withdraw was only 1070 PLN, which is such nonsense that I don't know who came up with it. Why didn't any information pop up after completing the wagering that I couldn't play further?
What if I lost the 1070 PLN? Would the casino refund my money? Of course not.
Is this a fair practice? Considering that the money I wagered can only be lost? Is it fair that there is no information popping up stating that I can withdraw the money?
Honesty cannot be called the practice of not notifying me that I can only lose.
It's also not honest that the advertisement on "Guru Casino" indicates that the site is in Polish, but the translation of its regulations is not entirely appropriate.
I previously wrote to customer service asking if I could play with the bonus after wagering, and I got a reply that, of course, I could. But I didn't receive any message stating that I could only lose because if I win, they will still take the funds that are in the "real deposit."
What if I am a casino player who only deposits through cryptocurrencies? Then I would receive 20 PLN for casino coins, and for withdrawal, I would have 100 PLN, but the minimum withdrawal by cryptocurrency is 250 PLN.
I would like to recover the lost funds, which in this case amount to 4030 PLN. I also want to add that I contacted the casino, but they completely ignored my issue. I contacted the customer service department, which also doesn't care. I am a customer from Poland with poor English.
On the screenshot attached, you can see that the funds were in the real deposit.
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