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I made the deposit of the money and he did not give me time to make use of it when he told me that I had less than 3 euros and claim and they told me that I had already spent them and I did not make a single move is a total scam

Hice el depósito del dinero y no me dio tiempo ni de hacer uso cuando me decía que tenía menos de 3 euros y reclame y me dijeron que ya los había gastado y no llegue a hacer ni una jugada es una estafa total

Dear Cesar,

Thank you very much for submitting your complaint. I’m afraid I am not sure I understand completely what is going on, and I will need more information regarding your problem. Please could you elaborate? Would you be so kind and describe your problem in more detail? I will be waiting for your reply patiently.

Best regards,

Kristina

Dear Cesar,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime, but providing more information is essential for this step.