Den 18. august spillede jeg på Jackpot City, og jeg vågnede næste morgen med et problem. De er det første casino nogensinde, jeg har oprettet en konto hos. Det har været en aktiv konto i næsten 2 år. Jeg modtog en e-mail den 19. august, hvori der stod "vi har modtaget din anmodning om selvudelukkelse, og den er blevet anvendt med succes." Jeg blev så vred, da jeg læste denne e-mail, fordi jeg aldrig har bedt om dette, da jeg stadig havde 588,00 USD på min konto tilbage fra natten før(18/08) . Jeg har i en hel uge forsøgt at komme ind på min konto igen, og intet har virket. Jeg har også forsøgt at kontakte Jackpot City hver dag, siden denne situation er sket, og de har været svære at få fat i. Til sidst i aften (26/08) lykkedes det mig at nå dem. Men da jeg fra mit synspunkt diskuterede, hvad der var sket, sagde de, at de ikke kan fjerne selvudelukkelsen, før 6 måneders perioden er slut, uanset hvad. Jeg har forsøgt at forklare dem, at jeg ikke ville anmode om en udelukkelse, når jeg har en aktiv saldo på et højt beløb derinde. Jeg spurgte dem, om de kunne give mig en IP-adresse på den enhed, som personen var på, da selvudelukkelsen blev foretaget, de sagde, at de ikke har den information. Men jeg er uenig i, at jeg tror, de bare ikke vil hjælpe mig. Så det er derfor, jeg kontakter jer for at hjælpe mig.
On the 18th August I was playing on Jackpot City and I woke up the next morning with an issue. They are the first ever casino Ive made an account with. It has been an active account for about 2 years nearly. I received an email on the 19th august saying " we have received your self-exclusion request and it has been successfully applied. " I was so angry while reading this email because I never requested this as I had $588.00 in my account still remaining from the night before(18/08) . I have been trying for a whole week to get back into my account and nothing has worked I also have been trying to contact Jackpot City everyday since this situation has happened and they have been difficult to get ahold of. Eventually tonight (26/08) I was successful in reaching them. But when I discussed from my point of view what had happened they said they can't remove the self-exclusion until the 6 month period has ended no matter what. Ive tried to explain to them that I wouldn't request an exclusion when I have an active balance of a high amount in there. I asked them if they can provide me with an IP address of the device that the person was on when the self exclusion was made, they said they don't hold that information. But I disagree I think they just don't want to help me. So that's why Im reaching out to you guys to help me please.
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