Jeg har problemer med at få fat i nogen i den øverste ledelse med Jackspay eller den, der har ansvaret for min konto. Jeg har skrevet i LCB-fora og har sendt en e-mail til deres supportteam, som blev omdirigeret til den øverste ledelse, de svarede én gang, men holdt op med at svare. Jeg har haft afventende hævninger siden d. 20. april, og den 17/5 efter en masse brok og endelig at skrive en anmeldelse på LCB, fik jeg at vide, at EN af mine 5 hævninger er blevet betalt. Den hævning var på 500 $. Taylor (min VIP-vært og den, der er ansvarlig for live chat) har fortalt mig, at de har udbetalt $500 fra den 20. april, og det vises som godkendt på min side, når jeg tjekker min historie, men det er ikke dukket op i min pung. Jeg har tredobbelt tjekket min tegnebogsadresse og den udbetalingsadresse, jeg har angivet. Jeg har bedt om transaktionslinket på blockchain, men er ikke blevet leveret af den øverste ledelse. Taylor har sagt, at han har bedt den øverste ledelse om linket siden 5/17, men sagde på grund af en tidsforskel, at han ikke har svaret.
En lille historie med mig og Jackspay, jeg begyndte at indbetale den 29/8/21, på under et år har jeg nået over 100.000$ USD i indskud og nået super VIP status og Jacks Inner Circle 3. Til gengæld har JacksPay og ledelsen været mere end generøse med deres skræddersyede tilbud. Helt ærligt gør hver en øre, jeg har brugt, det værd. Min frustration i øjeblikket er, at selv efter at have nået denne status eller mængde af indbetalinger, har jeg svært ved at nå andre end Taylor, og når jeg spørger, hvorfor mine udbetalinger er mere end 3 uger forsinket, er det eneste svar, jeg får, de har behandlingsproblemer.
JacksPay har givet mig gode specialtilbud og sådan, men jeg har til gengæld satset meget med det. 13,8 millioner satset på en måned. Nu de næste to måneder efter var det betydelige brøkdele sammenlignet med den måned, men udlignede det, er det stadig mere end 4 millioner indsatser om måneden. Vores forhold har altid været solidt, og indtil videre er dette det eneste vejbump, jeg har mødt, og forhåbentlig det sidste bump fremover.
Ved at blive lidt på sidespor nu, som svar på indlægget ovenfor, har jeg været i stand til at "anmode" 20k+ i udbetalinger, jeg har modtaget $13.049 op til dato (13.549$ inklusive de 500$, der blev sendt på deres ende, men det er mangler i øjeblikket.)
For at dække mine baser har jeg også spurgt Taylor igen og igen, om min konto var i risiko for at blive blokeret af en eller anden grund, uanset om det var "bonusmisbrug" eller for at overtræde nogen af deres servicevilkår. Han har forsikret mig om, at det ikke var tilfældet, og at problemet er med deres tredjepartsprocessor NGT. Den eneste grund til, at jeg overhovedet gad komme på dette forum, var, at det ser ud til, at den eneste måde at få den øverste ledelses opmærksomhed på er ved at gøre det. Jeg håber, at det faktum, at et medlem, der har nået en af deres højeste status/niveauer, er nødt til at ty til at skrive på et casinoanmeldelsesforum, har en vis effekt fremadrettet.
Jeg har 3 separate udbetalinger, der er 2500$ hver, og en mere, der er 1533$. Sammen med de 500$, der mangler, som de har påstået at have sendt.
I'm having trouble reaching anyone in upper management with Jackspay or whoever is in charge of my account. I've been posting in LCB forums and have emailed their support team which was rerouted to upper management, they responded once but then stopped replying. I've had pending withdrawals since the 20th of April, and on 5/17 after a lot of complaining and finally writing a review on LCB, I was told that ONE of my 5 withdrawals has been paid. That withdrawal was 500$. Taylor (my VIP host and the one in charge of live chat) has told me that they've paid out the $500 from April 20th and it shows up as approved on my end when I check my history, but it hasn't showed up in my wallet. I have triple checked my wallet address and the withdrawal address I've provided. I've asked for the transaction link on the blockchain but have not been provided by upper management. Taylor has said that he has asked upper management for the link since 5/17 but said due to a time difference he has not responded.
Little backstory with me and Jackspay, I started depositing on 8/29/21, in under a year I've reached over 100,000$ USD in deposits and reached super VIP status and Jacks Inner Circle 3. In return, JacksPay and management have been more than generous with their custom tailored offers. Honestly makes every penny I spent worth it. My frustration currently is that even having reached this status or amount of deposits, I'm having a hard time reaching anyone apart from Taylor and when asking why my payouts are more than 3 weeks delayed, the only response I'm getting is they're having processing issues.
JacksPay has given me great custom offers and such but I in turn have wagered a lot with that. 13.8 million wagered in one month. Now the next two months following that was significantly fractions compared to that month, but evening it out, its still more than 4 million wagering a month. Our relationship has always been solid and so far this is the only road bump I've encountered and hopefully the last bump going forward.
Getting a little sidetracked now, in response to the post above, I have been able to "request" 20k+ in withdrawals, I have received $13,049 up to date, (13,549$ including the 500$ that was sent on their end, but it is missing currently.)
Also, to cover my bases I have asked Taylor over and over if my account was at any risk of being blocked for any reason whether it be "bonus abuse" or for violating any of their terms of service. He has assured me that was not the case and that the issue is with their third party processor NGT. The only reason I even bothered to come on this forum was that it seems like the only way to get upper managements attention is by doing so. I hope that the fact that a member who has reached one of their highest status / tiers has to resort to posting on a casino review forum has some effect moving forward.
I have 3 separate more withdrawals that are 2500$ each, and one more that is 1533$. Along with the 500$ that is missing, that they've claimed to have sent.
Automatisk oversættelse: