Hvem det kan vedrøre, har jeg været et VIP-medlem på jokaroom casino siden 18. september 2018 indtil i dag. Jeg har brugt over $ 21.438 i rå pengeindskud. Jeg har deponeret over 564 gange. Og jeg har ingen gevinster. Når det er sagt, skal du glemme gevinsterne, da det er en del af forretningen. Mit spørgsmål er, jokaroom casino leverer vilkår og betingelser for deres vip-rum. Ikke kun ville de undskylde, såsom forholdet mellem indbetaling og bonus. hvilket var under 10% nægtede de mig også for nogen cashback, ikke engang 1%, de inkluderede mig ikke i nogen af VIP-indeslutningerne. selvom det i betingelserne og betingelserne er angivet, at hvis du indbetaler, forbliver loyal, bruger meget, at du vil få dette. Efter at have overtrådt deres betingelser og betingelser og dårlig behandling, manglende vinding og falsk reklame. Endelig stod jeg op for mig selv på det tidspunkt, da dette casino er meget lyssky. De havde ingen ledelse, juridisk team eller ledelse af operationer omkring. Vip-værterne siger 24/7, men de er måske omkring 2 timer om dagen. Vejlederne lader som om de er i møde eller er optaget. Så jeg fremsatte en klage, og jeg oplyste dem om, at hvis de ikke løser, hvordan jeg er blevet behandlet, vil jeg stoppe deponering og indlede retssager for tab af penge og brud på vilkårene, så snart jeg gjorde dette, en vejleder, der ikke har power beslutter overhovedet øjeblikkeligt at lukke min konto. uden min tilladelse. Jeg overså vilkår og betingelser i deres sort / hvide skrivning, hvor jeg bekræftede, at kasinoet i kapitel 2.1-aflysning har ret til at lukke en kundekonto, hvis de overtræder fra 2.1.1 til 2.1.13. I disse vilkår er der ingen overtrædelse, da jeg har en statsborger i Australien, og jeg er en VIP-kunde hos en virksomhed, der aldrig har overtrådt nogen vilkår og betingelser for regler, og jeg har ret til at gå hen imod juridisk procedure, hvis jeg måske synes, at dette passer bedst . Men som et firma og et online casino overtrådte de deres egne vilkår og betingelser, og jeg sørgede for at opbevare alle beviser. De sagde fortsat, at "ledelsen vil være i kontakt med dig". Da de er højere op. Men dette er ikke godt nok for mig. Hvordan kan en VIP-kunde være loyal bruge 5000 nogle måneder tilbringe 21,5 k på 10 måneders indskud over 560 indskud. har ingen gevinster, ingen cashback 10% høj satsning begrænset VIP bonus og ingen andre VIP inclusions og har en vejleder overtræder betingelserne og beslutter at jeg lukker din konto. Jeg spurgte også kundeservice, hvis de har en officiel licensoperatør, og de løj for mig og sagde ja. Endnu en gang falske reklamer. Også når jeg indbetaler, skal jeg deponere mindst 20 AUD, og alle andre i klagerne eller anmeldelserne har oplyst, at det er $ 10 aud. så du ser, at behandlingen har været den værste af sin art. Jeg har haft nogle forfærdelige oplevelser med kasinoer gennem årene og nogle gode. men dette er langt det værste. Jeg har altid været et VIP-medlem på hvert casino jeg logger på og overtræder aldrig og vilkår og betingelser accepterer altid lave bonusser. men nok er nok. Jeg håber, du vil hjælpe mig med dette spørgsmål, da det er uretfærdigt, at kasinoer kan gøre sådan noget, specielt til en kunde af min kaliber, der ikke har fået en eneste cent trukket tilbage fra dem eller 1% cashback. Tak gutter.
To whom it may concern, I have been a vip member at the jokaroom casino since 18th of September 2018 until today. I have spent over $21.438 in raw money deposits. I have deposited over 564 times. And I have no winnings. That being said, forget the winnings as that is part of the business. My issue is, jokaroom casino provides terms and conditons regarding their vip room. Not only would they make excuses up such as deposit to bonus ratio. which was under 10% they also denied me of any cashback not even 1% they did not include me in any of the vip inclusions. even though in the terms and condition its stated that if you deposit stay loyal spend a lot that you will be granted this. After breaching their terms and conditons and poor treatment, lack of winning and false advertising. I finally stood up for myself, at the time as this casino is very shady. They had no management, legal team or management of operations around. The vip hosts say 24/7 but they are around maybe 2 hours per day. The supervisors pretend they are in meeting or busy. So I made a complaint and I informed them that if they dont resolve how ive been treated, im going to stop depositing and start legal proceedings for loss of money and breach of terms and conditions, as soon as I did this a supervisor who has no power at all instantly decides to close my account. without my permission. I overlooked the terms and conditions in their black and white writing confirming that in section 2.1 account cancellations the casino has the right to close a customers account if they breach from 2.1.1 to 2.1.13. In these terms there is no breach, as I have a citizen of Australia and I am a vip customer of a business that ive never breach any terms and conditons regarding rules and I have every right to approach legal proceeding if I may think this fits best. However as a company and an online casino, they breached their own terms and conditions and I made sure to keep all evidence. They kept telling me "management will be in contact with you". As they are higher up. But this is not good enough for me. How can a vip customer be loyal spend 5000 some months spend 21.5 k in 10 months deposit over 560 deposits. have no winnings, no cashback 10% high wagering limited vip bonus and no other vip inclusions and have a supervisor breach the terms and decide I will close your account. I also asked customer service if they have an official license operator and they lied to me and said yes. Once again false advertising. Also when I deposit I must deposit a minimum of 20 AUD and everyone else in the complaints or reviews have stated its $ 10 aud. so you see the treatment has been the worst of its kind. I have had some horrible experiences with casinos over the years and some good. but this is by far the worst. I have always been a vip member at every casino I sign with and never breach and terms and conditions always accept low bonuses. but enough is enough. I hope you will help me with this issue as its unfair that casinos can do such a thing especially to a customer of my caliber that has not had one single cent withdrawn from them or 1% cashback. Thanks guys.
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