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I've been trying to withdraw my winnings for over 6 days. Normally, I deposit using cryptocurrencies, so I must withdraw using the same method. However, when I try to withdraw, the cryptocurrency option doesn't appear, nor do any crypto currencies. I'm told they need to speak with the payment provider to resolve the issue, but I haven't been given a date for resolution. My ID has been verified with the casino for over 2 months, and I have made withdrawals before.

Más de 6 días intentando retirar mis ganancias, normalmente deposito por cryptomonedas, así que para retirar debo hacerlo por el mismo método, el caso es que cuando voy a retirar no me aparece el método cryptomonedas ni ninguna moneda crypto, me dice que tienen que hablar con el proveedor de pagos para solucionar el inconveniente, y no me han dado fecha de solucion, llevo más de 2 meses con la ID verificada en el casino, y e echo retiros anteriormente

Dear juan123321,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you have made withdrawals via cryptocurrency before?
• Could you please advise when exactly you made the last successful withdrawal via this payment method?
• Have you considered withdrawing via an alternative payment method?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have already made other withdrawals before, my last approved withdrawal request was 08.11.2024 - 17:50 CryptoCurrency Payment System Amount € 554.00, as my deposit method was crypto, I can only withdraw by crypto so the casino will inform me

Ya he realizado otros retiros anteriormente, mi última solicitud de retiro aprobada fue 08.11.2024 - 17:50 Sistema De Pago CryptoCurrency Cantidad 554.00 €, como mi método de depósito fue crypto, solo puedo retirar por crypto así me informo el casino

The problem has already been solved, thank you very much

ya se soluciono el inconveniente muchas gracias

Dear juan123321,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru