Kære Branislav,
Som tidligere nævnt anmodede min bank om en kopi af betalingsbeviset fra afsenderen, før de kan frigive midlerne på £1000. Med andre ord, min bank har allerede modtaget betalingen foretaget af kasinoet, men de vil ikke frigive betalingen til min konto, før de modtager betalingsbeviset fra kasinoet. Kan kasinoet sende mig betalingsbeviset uden forsinkelse? Jeg har allerede sendt kasinoet min seneste erklæring som anmodet om et par dage siden.
Det er ufatteligt, at jeg også har modtaget en e-mail fra kasinoet med anmodning om en lang liste af dokumenter, inklusive alle bankoplysninger, swift-kode, iban, id, pas, der allerede er blevet bekræftet og givet adskillige gange i begyndelsen af denne klage , før de kan sende mig betalingsbeviset!
Hvorfor skal kasinoet overhovedet se min erklæring for at tro, at jeg ikke har modtaget fonden? Hvis jeg har modtaget fonden, ville denne klagesag være afsluttet og afsluttet nu. Og kasinoet bliver mindet om, at der absolut ikke er behov for at videresende noget andet spørgsmål til nogen afdeling for enhver irrelevant undersøgelse, da det eneste problem, jeg har nu, er, at kasinoet stadig spiller dumt og nægter bare at sende mig betalingsbeviset uden eventuelle yderligere komplikationer som hvordan de har sendt mig det tidligere betalingsbevis sendt til den forkerte iban for 2 måneder siden!
Min bankkundeservicemedarbejder har også anmodet om betalingsbeviset fra afsenderen/kasinoet under min telefonkommunikation med dem, så jeg kan ikke fremlægge beviset for dette skriftligt.
For alle læsere af denne tråd er dette et typisk eksempel på, hvor langt og latterligt casinoet er villig til at gå og spille dumt bare for at forsinke betalingen.
Så hav realistiske forventninger, hvis du er afhængig af midlerne til vigtige spørgsmål i dit liv!
Dear Branislav,
As advised previously, my bank requested a copy of the proof of payment from the sender before they can release the £1000 fund. In other words, my bank has already received the payment made by the casino but they are not going to release the payment to my account until they receive the proof of payment from the casino. Please can the casino just send me the proof of payment without any delay? I have already sent the casino my latest statement as requested a couple of days ago.
It is beyond believe that i have also received an email from the casino requesting a long list of documents, including all the bank credential, swift code, iban, id, passport that have already been verified and provided numerous time at the beginning of this complaint, before they can send me the proof of payment!
Why do the casino even need to see my statement to believe that i have not received the fund? If i have received the fund, this complaint case would have been completed and closed by now. And the casino is reminded that there is absolutely no need to forward any other issue to any department for any irrelevant investigation, as the only issue that i have now is the casino is still playing stupid and refuse to just send me the proof of payment without any further complications like how they have sent me the previous proof of payment sent to the wrong iban 2 months ago!
Also, my bank customer service representative has requested the proof of payment from the sender/casino during my telephone communications with them, so i cannot provide the proof of this in writing.
To all the readers of this thread, this is a typical example of how far and ridiculous the casino is willing to go and playing stupid just to delay the payment.
So please have realistic expectations if you are relying on the funds for any important matters in your life!
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