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In the span of a month, I've played over a thousand euros at this casino. The only returns I got were two instances of about one hundred and fifty euros each (the first time being when I initially deposited 30 euros). Beyond that, anything I deposit simply disappears into the bonuses, never giving back more than five to ten euros. This casino is nothing but a scam and a joke in my opinion.

Μέσα σε ένα μήνα έχω παίξει στο πάνω από χίλια ευρώ και το μόνο που έγινε ήταν να μου γυρίσει δύο φορές κάπου στα εκατό πενήντα ευρώ(η πρώτη φορά ήταν όταν έβαλα τα πρώτα 30 ευρώ ) και από εκει και πέρα οτιδήποτε βάζω απλά μου τα τρώει μπαίνει στα μπόνους και παραπάνω από πέντε με δέκα ευρώ δεν δίνει είναι απλά μια απατη μια κοροϊδία το καζίνο αυτό για εμένα

Dear panosoldholborn13, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP). 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I could do for you regarding your complaint.

Best regards, 

Veronika

Is there any chance that a casino can individually not let a player win??

Υπάρχει περίπτωση να μπορεί ένα καζίνο μεμονωμένα σε κάποιον παίκτη να μην τον αφήνει να κερδίζει??

Casinos are regulated and audited to ensure fair play and the integrity of their games. The outcomes of casino games, whether online or in physical casinos, are determined by random number generators (RNGs) or the inherent randomness of the games, such as card shuffling.

Reputable casinos, both online and offline, adhere to strict regulations and undergo regular audits by independent agencies to ensure that the games are fair and unbiased. It is illegal and against the regulations for a casino to manipulate game outcomes to specifically prevent a player from winning.

However, it's essential to play at licensed and well-reviewed casinos to ensure fair treatment. If you suspect unfair practices, you can report the casino to the relevant regulatory body or seek assistance from a complaints resolution center.

If you have any other questions or need further clarification, feel free to ask.

Dear panosoldholborn13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.