JOO Casino
afviste min anmodning om udbetaling og konfiskerede mine gevinster på $500 canadiske med den begrundelse, at jeg ikke overholdt væddemålet (væddemålsbetingelser). Den maksimale betingelse var €5.
I nogle spil tilbyder de køb af gratis spins baseret på indsatsen fra $20 til $1000 eller mere. Ingen steder i reglerne eller spillene står der, at disse køb betragtes som væddemålet, og at de overtræder bonusreglerne.
Har jeg en solid begrundelse for at anfægte afgørelsen og gøre krav på min præmie?
JOO Casino
afviste min udbetalingsanmodning og har konfiskeret mine $500 canadiske gevinster under påskud af, at jeg ikke respekterede indsatsen (omsætningskrav), som har en grænse på €5.
I nogle spil tilbyder de at købe gratis spins baseret på indsatsen, der spænder mellem $20 og $1000 eller endnu mere. Ifølge både spilleregler og regler er det ikke oplyst, at disse opfattes som væddemålet, og at dette overtræder bonusreglerne.
Har jeg stærke argumenter for at kræve min ret til at kræve min præmie?
JOO Casino
refused my withdrawal request and confiscated my winnings of $500 Canadian on the grounds that I did not adhere to the bet (wagering conditions). The maximum condition was €5.
In some games they offer the purchase of free spins based on the bet ranging from $20 to $1000 or more. Nowhere in the regulations or games does it state that these purchases are considered as the bet, and that they violate bonus rules.
Do I have a solid case for contesting the decision and claiming my prize?
JOO Casino
rejected my withdrawal request and have confiscated my $500 Canadian winnings under the pretense that I did not respect the bet (wagering requirements), which has a limit of €5.
In some games, they offer to buy free spins based on the bet, ranging between $20 and $1000 or even more. According to both game rules and regulations, it is not stated that these are construed as the bet, and that this transgresses the bonus rules.
Do I have strong arguments to claim my right to claim my prize?
JOO Casino
was refused my withdrawal request and confiscated $500 Canadian won under the pretext that I did not respect the bet (wagering conditions). The condition was 5 € maximum.
In certain games it offers to buy free spins depending on the bet between $20 and $1000 or more.. in the regulations just as in the games it is not mentioned that these are considered as the bet and that these are transgressed bonus rules..
Do I have good arguments to assert my right to claim my prize?
JOO Casino
Me refuse la demande de retrait et on ma confisqué 500$ canadien gagné sous prétexte que je n'ai pas respecter le bet (conditions de mise). La condition etait de 5 € maximum.
Dans certains jeux il propose d'acheter des tours gratuit en fonction du bet entre 20 $et 1000 $ou plus.. dans les règlements tout comme dans les jeux il n'est pas mentionné que ces considéré comme le bet et que ces comme transgressé les regle du bonus..
Est-ce que jai de bon arguments pour faire valoir mon droit de reclamer mon prix?
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