Jeg sluttede mig til JOO og indsatte $750. Per deres 100 procent tilmeldingsbonus viste min konto $1500. Der blev ikke skelnet mellem mine penge og bonuspengene.
Jeg spillede live bordspil med en max indsats på $50. Efter et par dage var mine resultater.
$809,18. (samlet satset)
$1.2435. (total vundet)
$426,22 (netto i alt)
$1176,22 (saldo)
Joo tog det derefter på sig og uden meddelelse at konfiskere $525,42 baseret på bonusregel 2.2. Jeg fik at vide, at jeg overskred den maksimale indsats på $5.
Dette er en skamløs freeroll. De tillod mig at placere væddemål uden intentioner om at hædre dem. Hvis jeg taber, beholder de det, hvis jeg vinder tager de det tilbage. Kun med deres skæve matematik ville jeg også ende med at være nede -$99,20.
Min saldo viser nu $650,80.
Husk, at jeg indbetalte 750 $ og var aldrig bagud. Jeg gik ud fra, at jeg spillede med mine penge og ikke bonussen.
Live chat sagde simpelthen, at der ikke er noget, der kan gøres, da jeg har overtrådt deres bonusbetingelser.
Jeg mailede deres support, 2 dage intet svar.
I joined JOO and deposited $750. Per their 100 percent sign up bonus my account showed $1500. No distinction was made between my money and the bonus money.
I played live table games with a max bet of $50. After a few days my results were.
$809.18. (total wagered)
$1,2435. (total won)
$426.22 (net total)
$1176.22 (balance)
Joo then took it upon themselves and with no notification to confiscate $525.42 based on bonus rule 2.2. I was told I exceeded the maximum bet of $5.
This is a shameless freeroll. They allowed me to place bets with no intention of honoring them. If I lose they keep it, if I win they take it back. Only with their crooked math would I end up being down -$99.20 as well.
My balance now shows $650.80.
Keep in mind I deposited $750 and was never behind very much. I assumed I was gambling with my money and not the bonus.
Live chat simply said there is nothing that can be done since I breached their bonus T&C.
I emailed their support, 2 days no reply.
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