Kære Branislav,
Vi sætter pris på, at du kontakter os angående lukningen af manon21s konto. Efter omhyggelig gennemgang af kontoaktiviteten beklager vi at måtte informere dig om, at hendes konto blev lukket på grund af en overtrædelse af vores vilkår og betingelser.
Hos Casbit Group NV forbyder vi strengt misbrug af salgsfremmende spil. Brugere, der forsøger at udnytte vores velkomsttilbud eller andre kampagner gennem strategier såsom brug af flere konti eller samarbejde med andre brugere, risikerer at få deres bonusser og eventuelle tilknyttede gevinster annulleret. Vores vilkår bestemmer også, at kun én konto pr. husstand, IP-adresse og computerenhed er tilladt. Manglende overholdelse af disse retningslinjer kan resultere i blokering af kontoadgang og indefrysning eller konfiskation af alle midler.
Desuden nævnte manon21, at hendes konto var fuldt verificeret. Efter en grundig undersøgelse opdagede vores team dog, at hverken den angivne konto eller hendes anden konto havde fuldført bekræftelsesprocessen.
For at give yderligere afklaring vil vi gerne informere dig om, at vores optegnelser indikerer brugen af den samme IP-adresse fra begge konti. Dette tjener som yderligere bevis på overtrædelsen af vores vilkår og betingelser.
Vi forstår, at denne nyhed kan være skuffende for manon21, og vi beklager ulejligheden.
Med venlig hilsen,
Repræsentant for JustBit Casino
Dear Branislav,
We appreciate you reaching out to us regarding the closure of manon21's account. Upon careful review of the account activity, we regret to inform you that her account was closed due to a violation of our terms and conditions.
At Casbit Group N.V., we strictly prohibit the abuse of promotional games. Users found attempting to exploit our welcome offers or other promotions through strategies such as multiple account usage or collusion with other users risk having their bonuses and any associated winnings voided. Our terms also stipulate that only one account per household, IP address, and computer device is permitted. Failure to adhere to these guidelines may result in the blocking of account access and the freezing or confiscation of all funds.
Furthermore, manon21 mentioned that her account was fully verified. However, upon thorough investigation, our team discovered that neither the specified account nor her second account had completed the verification process.
To provide further clarification, we would like to inform you that our records indicate the use of the same IP address from both accounts. This serves as additional evidence of the violation of our terms and conditions.
We understand that this news may be disappointing for manon21, and we apologize for any inconvenience caused.
Best regards,
Representative of JustBit Casino
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