Kære Casino Guru Team og Rjbets,
Tak, fordi du gjorde os opmærksom på denne sag. Vi beklager ulejligheden og frustration forårsaget af denne situation og vil gerne løse disse bekymringer.
Som et licenseret og retfærdigt casino blev udbetalingsanmodningen iværksat af spilleren behandlet med succes efter den nødvendige yderligere undersøgelse fra vores relevante afdeling. Udbetalingen af gevinsterne er fuldført fuldt ud, og spilleren kan forvente, at pengene snart dukker op i deres pung. Den ekstra tid, det tog, skyldtes den nødvendige grundige gennemgang for at sikre overholdelse af vores interne politikker og regulatoriske standarder.
Med hensyn til lukningen af spillerens konto blev den lukket i henhold til vores administrations beslutning. Denne handling blev truffet i overensstemmelse med vores vilkår og betingelser, som angiver, at kasinoet forbeholder sig retten til at lukke en spillerkonto og refundere saldoen, med forbehold for relevante udbetalingsgebyrer, efter kasinoets absolutte skøn og uden nogen forpligtelse til at angive en årsag eller give forudgående besked. Spilleren accepterede disse vilkår ved registrering. Du kan gennemgå denne klausul på vores websted ved at følge følgende link: https://www.katsubet.com/terms-and-conditions. Derudover, for nemheds skyld, er her et skærmbillede af den relevante regel: https://prnt.sc/_XAlqV4mzabl.
I betragtning af de førnævnte oplysninger og forklaringer anser vi dette problem for at være løst.
Vi sætter pris på din forståelse og håber at få muligheden for at tjene dig bedre i fremtiden. Hvis du har yderligere spørgsmål eller har brug for yderligere hjælp, så tøv ikke med at kontakte vores supportteam.
Med venlig hilsen,
KatsuBet Casino team
Dear Casino Guru Team and Rjbets,
Thank you for bringing this matter to our attention. We apologize for any inconvenience and frustration caused by this situation and would like to address these concerns.
As a licensed and fair casino, the withdrawal request initiated by the player was processed successfully following the necessary additional investigation by our relevant department. The payout of the winnings has been completed in full, and the player can expect the funds to appear in their wallet shortly. The additional time taken was due to the required thorough review to ensure compliance with our internal policies and regulatory standards.
Regarding the closure of the player's account, it was closed per our administration's decision. This action was taken in accordance with our Terms and Conditions, which state that the Casino reserves the right to close a player account and refund the balance, subject to relevant withdrawal charges, at the Casino’s absolute discretion and without any obligation to state a reason or give prior notice. The player agreed to these terms upon registration. You can review this clause on our site by the following link: https://www.katsubet.com/terms-and-conditions. Additionally, for your convenience, here is a screenshot of the relevant rule: https://prnt.sc/_XAlqV4mzabl.
Considering the aforementioned information and explanations, we consider this issue to be resolved.
We appreciate your understanding and hope to have the opportunity to serve you better in the future. If you have any further questions or require additional assistance, please do not hesitate to contact our support team.
Best regards,
KatsuBet Casino team
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