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Hey there,

I have 3 processing withdrawals dating back to the 18th April for approximately $300 AUD.

Usually, my withdrawals are processed and received in 24-48 hours. I have contacted support many times and have been told that there are delays and to keep waiting, but over 2 weeks is a crazy long time, especially for a crypto withdrawal.

I am starting to get very concerned. I would not recommend Kingmaker as a trustworthy online casino unless this is resolved soon.

I will happily remove this post if they can process my withdrawals.

Thanks,

Adam

Dear Adamkrowitz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hey Tomas,

Thanks for your quick response.

1. My account says it does not need verification. I have made many successful withdrawals in the past of larger values. I have attached a screenshot of my verification page. There is no way for me to upload anything on this page and support says it is not required for me to cash out. They just said they need more time to process the "delay".
2. My winnings were accumulated from my own deposits. There may have been deposit bonus's used but any wager requirements were fulfilled before attempting to withdrawal so the bonus's were no longer active.

Really appreciate you looking into this for me.

Adam

I just wanted to add that the live chat feature is no longer working on their website. When clicked, nothing happens. Edit: It is back up but I am still getting the same copy/paste responses from support

I have sent multiple emails but get no response. If you have any way of contacting them it would be hugely appreciated.

The money is quite important to me.

Thanks again,

Adam

Happy to confirm I just received 2 out of 3 processing withdrawals. Really appreciate your help!

Thanks for the update.

Have you received money from the lat withdrawal? May we consider the issue resolved? I'll await your reply.

Dear Adamkrowitz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Since the player confirmed 2 out of 3 withdrawals, we'll assume the withdrawals that were requested first were processed and will close the complaint as resolved with a lower disputed amount according to the presented information 210A$ and 45A$ will be considered as paid.

The player can contact us later to amend any information presented or request the complaint to be reopened.

Dear Adamkrowitz,

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru