Kingmaker Casino - Spillerens tilbagetrækning er blevet forsinket.

I requested the withdrawal of a significant sum of 1051€, a meaningful win for me as I seldom play, let alone double my money. I made the withdrawal request, but after only ten days, my account was flagged for review. No one has contacted me, and my attempts to communicate via telegram and email remain unanswered. The live chat support is pointless because they always give the same response and abruptly end the chat. My simple assumption is that they aim to keep my winnings because they were substantial. If my likely theory holds true, then this is clearly subject to fraud allegations. I would strongly advise against using this casino.

Ho richiesto il prelievo di ben 1051€, e stata una bella vincita, non gioco spesso, anzi quasi mai e sono riuscito a raddoppiare i soldi. Ho richiesto il prelievo ma dopo die giorni mi hanno messo l'account in revisione. Nessuno mj ha contattato o provato tramite telegram e email ma nessuno risponde, la chat live di assistenza è inutile perché dicono sempre la stessa cosa e ti chiudono la chat in faccia. Il mio pensiero è banalmente che ho fatto una grande vincita e vogliono tenersi i miei soldi. Se la mia teoria molto probabile é vero allora allora e soggetta ovviamente a denuncia per frode. Non vi consiglio PER NULLA questo casino.

Dear Calogero_tornabene,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, I made other withdrawals which were all successful.

Yes, I passed all the tests.

I didn't use bonus balances and I didn't have any active bonuses.

Si ho fatto altri prelievi andati tutti a buon fine.

Si ho superato tutte le verifiche.

Non ho usato saldi bonus e non avevo attivo nessun bonus.

Thank you for your reply, Calogero_tornabene. When did you make the last successful withdrawal and how many days did it take to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

The last withdrawal was about 20 days ago and it took them less than 48 hours to process it.

I chose the same withdrawal method that I use to load the money, i.e. a Visa and MasterCard credit card. I always used the same one.

L'ultimo prelievo circa 20 giorni fa e ci hanno messo meno di 48H ad elaborarlo.

ho scelto come metodo di prelievo lo stesso che uso per caricare i soldi ovvero una carta di credito visa e mastercard. Ho usato sempre lo stesso.

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Greetings. I focused on table games, roulette.

I leave attached here the photos of the meaningless conversations in which they say that they have no assistance for this reason and you have to contact them via email. I contacted them everywhere and it's been 25 days now and I haven't received a response.

Salve. Mi sono concentrato sui giochi da tavolo, roulette.

Lascio qua allegate le foto delle conversazioni senza senso in cui dicono che non hanno assistenza per questo motivo e devi contattarli tramite email. Io li ho contattati ovunque e sono passati ormai 25 giorni e non ho ricevuto risposta.

Thank you very much, Calogero_tornabene, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Calogero_tornabene,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Kingmaker Casino representative to join this conversation and participate in resolving this complaint.

Dear Kingmaker Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.