"Og selv hvis, vær venlig at forstå, at hvis du selv udelukker dig selv fra et kasino, betyder det ikke nødvendigvis, at du er beskyttet på alle de andre tilknyttede websteder."
Det er sandt, og det vil jeg ikke argumentere imod. Men selvom det er den samme ejer, det samme system og en identisk brugeroplevelse begge steder, virker det helt urimeligt, at informationen ikke er synkroniseret mellem dem.
Det handler ikke kun om, at de er "to separate casinoer" - det handler om at beskytte spillere på en måde, der er konsekvent og fair. Det er noget, de gør bevidst, fordi de ved, at folk med ludomani åbner konto efter konto. De har været i branchen i så mange år, men alligevel fungerer de ikke for det lille menneske. Vi, der lider af sygdommen ludomani, er fuldstændig kørt over. Jeg tror, det er underforstået, at du skal blokeres fra alle søsterkasinoer, når de ejes af den samme ejer, hvis du har erklæret, at du har et spilleproblem.
Jeg meddelte Kungaslottet, at dette ikke er rimeligt, og bad dem om en refusion. Jeg fortalte dem - efter jeg havde spillet - om mine bekymringer på deres andet kasino, og de svarede:
""Med henvisning til de udtalelser, du har lavet på vores hjemmeside, vil vi gerne informere dig om, at vi selv har udelukket din konto i mindst 6 måneder. Kontoen bliver ikke automatisk genåbnet efter periodens udløb. Vi vil også gerne understrege vigtigheden af at fokusere på dit helbred, økonomi og relationer i denne tid."
Jeg ved godt, at de kan gemme sig bag regler og love, og at min erend vil gå tabt uden nogen kontakt til dem, men for mig - jeg synes, det er godt, at andre mennesker også kan se dette, og læg mærke til, at en blokering på Videoslots ikke betyder, at du er blokeret på deres søstersider - selvom det burde give fuldstændig mening.
"And even if, please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites."
That is true, and i will not arguee against that. However, even though it's the same owner, the same system, and an identical user experience in both places, it seems completely unreasonable that the information isn't synced between them.
It's not just about them being "two separate casinos" - it's about protecting players in a way that's consistent and fair. This is something they do consciously, because they know that people with gambling addictions open account after account. They have been in the industry for so many years, but still they do not work for the little person. We who suffer from the disease of gambling addiction are completely run over. I think it's understood that you should be blocked from all sister casinos when they are owned by the same owner, if you have declared that you have a gambling problem.
I informed Kungaslottet that this is not reasonable, and asked them for a refund. I told them - after i played - about my concerns at their other casino and they replied:
""With reference to the statements you made on our website, we would like to inform you that we have self-excluded your account for at least 6 months. The account will not be automatically reopened after the period has passed. We would also like to emphasize the importance of focusing on your health, finances and relationships during this time.""
I know that they can hide behind regulations and laws and that my errend will be lost without any contact to them, but for me - i think it's good that other people are able to see this as well, and take notice that a block on Videoslots does not mean that you are blocked on their sistersites - even if should make totally sense.
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