Kære Rosierose812,
Mange tak for din indgivelse af denne klage. Jeg er ked af at høre om dit problem. Tillad mig at stille dig et par spørgsmål for at afklare situationen.
Kan du rådgive, om du har foretaget nogle vellykkede udbetalinger fra dette casino før?
Kan du venligst oplyse, hvilke typer spil du har spillet? Var det slots, live casino spil, eller deltog du i sportsvæddemål?
Hvornår har du sidst kommunikeret med casinoets kundesupport angående undersøgelsen?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd tak for dit svar.
Venlig hilsen
Veronika
Dear Rosierose812,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Could you please advise if you made any successful withdrawals from this casino before?
Could you kindly specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?
When was the last time you communicated with the casino customer support regarding the investigation?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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