Kære nsdavidm,
Mange tak for din indgivelse af denne klage. Jeg er ked af at høre om dit problem. Tillad mig at stille dig et par spørgsmål for at afklare din situation.
Hvornår var sidste gang du kunne få adgang til casinoets hjemmeside?
Hvornår har du sidst kommunikeret med kasinoet? Har du prøvet at kontakte kundesupport via e-mail siden den dag, du begyndte at opleve problemer med at få adgang til hjemmesiden?
Har du foretaget nogle vellykkede udbetalinger fra dette casino før, og er din konto blevet fuldt verificeret?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd tak for dit svar.
Venlig hilsen
Veronika
Dear nsdavidm,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
When was the last time you were able to access the casino website?
When was the last time you communicated with the casino? Have you tried contacting customer support via email since the day you started experiencing problems with accessing the website?
Have you made any successful withdrawals from this casino before and has your account been fully verified?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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