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I made a deposit yesterday, on 10/25/2024, around 8 PM, and the money still isn't available for me to play. They say it's a payment system issue. I have already sent the proof of payment, yet they still haven't credited the funds to my player balance.

Fiz um depósito ontem dia 25/10/2024 por volta das 20 horas até agora ainda não tenho o dinheiro disponível par jogar, dizem que é um problema do sistema de pagamento. Já mandei o comprovativo mesmo assim não creditam os fundos no saldo de jogador.

Dear Scp4all,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear Scp4all,

Did you also forward the payment confirmation from your payment provider to the casino as a proof of deposit?

Please forward the communication between you and the casino regarding this case to nikolas.b@casino.guru.

Looking forward to your respond.

Regards,

Nick