Den 13. marts fremsatte jeg en tilbagetrækningsanmodning. Anmodningen blev straks afvist, og der blev anmodet om dokumenter. Jeg svarede straks med mere end nok dokumenter til at bekræfte min identitet. I løbet af de næste par dage blev jeg bedt om flere dokumenter, der kunne have været anmodet om den første dag sammen med alle de andre dokumenter. Jeg modtog en besked om, at min konto blev bekræftet med det samme, men mine udbetalinger var stadig begrænset. Efter at have opfyldt alle kravene, fik jeg at vide, at jeg skulle vente 3-30 dage på, at sikkerhedsteamet kontakter mig, da det står i betingelserne. Efter at have gennemgået vilkårene og betingelserne og ikke kunne finde denne klausul, fandt jeg den i afsnittet om bekæmpelse af hvidvaskning af penge. Dette er tydeligvis ikke en AML-sag, da jeg 10x min første indbetaling. Jeg har forsøgt at kontakte support hundredvis af gange angående denne sag, og alt hvad jeg får er løgne og automatiserede bot-beskeder. Sikkerhedsteamet har endnu ikke kontaktet mig! Jeg tilbød at bestille et Zoom-videobekræftelsesopkald snesevis af gange, og de nægter bare og siger, at sikkerhedsteamet vil kontakte mig, når de 30 dage er gået!! Der er absolut ingen grund til, at mine penge skal holdes som gidsler af disse tyve. Efter at have læst tonsvis af anmeldelser på dette websted og andre websteder ser det ud til, at dette er en almindelig praksis for dette lyssky websted. Alle de rigtige velrenommerede websteder betaler inden for 72 timer. Dette websted har den værste kundeservice til rådighed og vil stjæle dig penge. På dette tidspunkt, hvis de nogensinde betaler, vil jeg have, at de også giver rentebetaling for at holde mine penge gidsler. Dette casino er det laveste afskum i casinoverdenen.
On March 13th I made a withdrawal request, Immediately the request was denied and Documents were requested. I immediately responded with more than enough documents to verify my identity. Over the next few days I was asked for more documents that could have been requested the on the first day along with all the other documents. I received a message that my account was verified instantly but My withdrawals were still restricted. After meeting all of the requirements I was told I would have to wait 3-30 days for the security team to contact me as it states in there T/C's. After going through the terms and conditions and not being able to find this clause I found it in the Anti Money Laundering Section. This Is clearly not a AML case as I 10x my initial deposit. I have tried to contacted support hundreds of times regarding this matter and all I get is lies and automated bot messages. The Security team has yet to contact me! I offered to book a Zoom video verification call dozens of time and they just deny and say security team will contact me when the 30 days are up!! There is absolutely no reason why my funds should be held hostage by these thieves. After reading tons of reviews on this site and other sites it seems like this is a common practice for this shady site. All the real reputable sites will pay within 72 hours. This site has the worst customer service available and will steal you money. At this point if they ever pay I want them to also provide interest payment for keeping my money hostage. This casino is the lowest scum in the casino world.
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