Kære xristos25031984,
Selvom jeg kan forstå din pointe, og jeg også foretrækker, at disse oplysninger deles med dig med det samme, hvilket ville afklare situationen for lang tid siden, er det dog ikke ualmindeligt, at live chat-agenter mangler direkte adgang til historiske kampagner, især dem, der var særlige eller tidsbegrænsede tilbud, med de relevante regler tilvejebragt via et klikbart link som tidligere nævnt. Da Alexander, en Compliance Officer hos Leon Casino, var i stand til at finde bonussen og dens tilhørende regler i deres system, delte han skærmbilledet ovenfor til din reference. Forsøger du at sige, at du ikke har spillet med denne bonus? Hvordan kan du bevise, at dette ikke er reglerne for den bonus, du har gjort krav på, og du har erhvervet gevinsterne?
Selvom jeg erkender, at du måske havde forventet et andet resultat af din klage, begynder jeg at fornemme, at denne diskussion bevæger sig ind i spekulativt område, som jeg foretrækker at undgå. Som nævnt ovenfor, har du modtaget det korrekte beløb, du kunne have modtaget fra den bonus. Jeg kan kun anbefale dig omhyggeligt at gennemgå og forstå bonusreglerne, før du gør krav på dem i fremtiden for at forhindre lignende skuffelser. Som du måske har indset nu, er ikke alle bonusser altid så tiltalende, som de ser ud ved første tegn.
Når det er sagt, mener jeg, at vi har behandlet situationen tilstrækkeligt.
Må jeg gå videre og lukke denne klage, eller er der andet, du har brug for hjælp til?
Dear xristos25031984,
While I can understand your point and I would also prefer that this information would be shared with you straight away which would clarify the situation a long time ago, however, it is not uncommon for live chat agents to lack direct access to historical promotions, particularly those that were special or limited-time offers, with the relevant rules provided through a clickable link as previously mentioned. When Alexander, a Compliance Officer at Leon Casino, was able to locate the bonus and its associated rules in their system, he shared the screenshot above for your reference. Are you trying to say that you have not played with this bonus? How can you prove that these are not the rules of the bonus you have claimed and you acquired the winnings?
While I recognize that you may have anticipated a different outcome for your complaint, I am beginning to sense that this discussion is veering into speculative territory, which I prefer to avoid. As stated above, you have received the correct amount you could have received from that bonus. I can only recommend you carefully review and understand the bonus rules before claiming them in the future to prevent any similar disappointments. As you may have now realised, not every bonus is always as appealing as it seems at first sign.
With that said, I believe we have addressed the situation adequately.
May I go ahead and close this complaint, or is there anything else you need assistance with?
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