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Apply for withdrawal after fulfilling the conditions for the first deposit bonus.

Forfeited winnings by playing prohibited games.

This banned game is applicable to some providers of slots and may have been played unintentionally and unknowingly, and we are checking which game it is.

However, there is no warning when trying to play a prohibited game with a bonus, there is no description of the game name in the rules, and the player side does not know about "games provided to Microgaming" and there is a possibility of playing incorrectly It seems that there are not a few, and I feel that it is very malicious.

初回入金ボーナスの消化条件を達成後、出金を申請。

禁止ゲームのプレイにより勝利金没収。

この禁止ゲームはスロットのいくつかのプロバイダーっが該当し、意図的ではなく気づかずにプレイした可能性はあり、どのゲームか確認中。

しかし禁止ゲームをボーナスでプレイしようとした際に警告などが一切ない、規約にはゲーム名の記載がなく「Microgamingに提供されているゲーム」に関してはプレイヤー側がわからない情報であり誤ってプレイする可能性は少なくないと思われ非常に悪質であると感じます。

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general bonus terms and conditions, and this is what I found https://www.lilibet.com/page/terms-conditions#Bonuses:

„3.2. All games from Amatic, Microgaming and games of other providers, presented by Microgaming (2By2, AdoptIt, Alchemy Gaming, All41 Studios, Big Time Gaming, Crazy Tooth Studio, D-Tech, Electric Elephant, Fantasma, Fortune Factory Studios, Foxium, Gameburger Studios, Gamevy, Genesis Gaming, Golden Rock Studios, Gong Gaming, Hacksaw Gaming, Half Pixel Studios, JFTW, Lightning Box Games, MGA, Neko Games, Neon Valley Studios, NextGen, Old Skool, Pear Fiction, Plank Gaming, Probability Jones, Pulse 8, Rabcat, Realistic Games, Skillzz Gaming, Slingshot Studios, Snowborn Studios, SpinPlay Games, Storm Gaming, Stormcraft Studios, Switch Studios, Triple Edge Studios, Zonelock), are restricted for promotions in our website and have 0% wagering contribution. Wagering on any of the mentioned providers may result in bonus cancellation and seizing of any winnings gained."

Even though I must say that the list of forbidden games for the bonus play is rather long, if you are aware of placing bets on restricted games while wagering your bonus, sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. We would like to see casinos implementing systems that would prevent players from placing bets on restricted games, but, unfortunately, this is not a standard practice yet.

Please do not hesitate to contact me if you feel that you have been accused mistakenly, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.