Kære dmezzell510,
Mange tak for din klage. Jeg er ked af at høre om dit problem. Kan du oplyse, hvilken betalingsmetode du har valgt? Forstår jeg korrekt, at din betaling stadig afventer på kontoen uden at blive behandlet, eller at den er blevet sendt, men aldrig nået dig?
Det er ret normalt, at udbetalinger tager et par dage eller endda uger, før de bliver behandlet fuldt ud. Det betyder, at det kan tage noget tid, før dine penge dukker op på din konto. Derfor råder vi spillere til at være tålmodige og vente mindst 14 dage efter at have anmodet om deres udbetalinger, før de indsender en klage. Forudsat at du har gennemført KYC-verifikation med succes og fået din tilbagetrækning godkendt, tror jeg virkelig, at det kun er et spørgsmål om tid, før du modtager den.
Ser frem til at høre fra dig. Tak på forhånd.
Med venlig hilsen,
Petronela
Dear dmezzell510,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method you have opted for? Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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