Casino vil ikke verificere mine dokumenter og betale mine gevinster. Billederne, de efterspørger, er krystalklare, høj opløsning, og alt er perfekt læseligt, præcis som de kræver. Jeg har indsendt de ønskede dokumenter flere gange, og de vil ikke acceptere dem. Jeg informerede dem om, at efter mange afviste forsøg og en god tro indsats for at rette problemet var min tålmodighed udtømt, og at jeg gerne vil have en tilbagebetaling af mit oprindelige indskud, hvis jeg ikke er i stand til at hæve mine gevinster. De ville ikke diskutere tilbagebetalingen og sagde, at jeg ville blive betalt, når mine dokumenter var modtaget og verificeret. Jeg sagde, at jeg allerede har sendt mange kopier, og hvis deres organisation ikke vil diskutere, hvorfor dokumenterne ikke kan verificeres, og de ikke vil diskutere en refusion, giver det mig ikke meget andet valg end at fortælle kortudstederen om det. De spurgte mig, hvad jeg mente med det, og fortalte dem, at jeg har udført lignende verifikationsprocesser på andre kasinoer, og jeg har aldrig haft behov for at indsende mine dokumenter så mange gange, som jeg har gjort. Du vil ikke engang sige, hvad problemet med dem er. Det er jeg ved at være træt af. Jeg gør mit bedste for at forblive hjertelig og håber du vil gøre det rigtige. Hvis jeg bliver ved med at komme ingen vegne med dette, er min eneste anden mulighed at foretage en tilbagebetaling. Jeg vil ikke tolerere at blive stjålet fra. De reagerede ved at sige, at de tager tilbagebetalingstrusler meget alvorligt, og at det ville få negative konsekvenser for min konto som følge heraf. Jeg sagde, at det ikke var en trussel. Jeg fortæller dig rent faktisk, at jeg ikke vil, og jeg forsøger at løse problemet direkte med dig og har gjort flere forsøg på at gøre det. Jeg er forpligtet til at gøre det, før jeg tyer til at udføre en tilbagebetaling, og det har jeg. Din fortsatte afvisning af at samarbejde er en gyldig grund til at gøre det. Du reagerede ved at true mig, hvilket for at være ærlig var tåbeligt, fordi jeg dokumenterer alt, hvad det giver gyldighed til alt, hvad jeg har sagt. Jeg fik dem endelig til at fortælle mig, hvad problemet var. De sagde, at min selfie med mit kørekort ved siden af mit ansigt blev afvist, fordi den var for sløret. De krævede et foto i højere opløsning, hvor de ikke kun kan sammenligne billedet på mit kørekort side om side med mit ansigt, men de skal også kunne læse teksten på kørekortet og matche det med det separate billede af selve kørekortet . Jeg fortalte dem, at jeg ville gøre det. Det var ikke nemt, men jeg var i stand til at tage en selfie, hvor hvert bogstav på licensen kan læses klart som dag. Faktisk er billedet så klart, at du tæller hvert hår i min skygge klokken 5. Det var så tydeligt, at de faktisk accepterede det, men pludselig var min ejendomsskatteregning ikke god nok som bevis for adresse, de skal have et kontoudtog eller en regning, så jeg sendte en regning. De sagde, at billedet er for sløret. Jeg svarede ved at informere dem om, at jeg ikke ville blive ved med at danse for evigt, og at jeg ville indsende hvert dokument igen. ingen af mine dokumenter er for slørede til at læse, og ingen af dem er beskåret, og de er alle perfekt læselige. At sige andet betyder, at ingen kiggede på dem, fordi enhver, der ikke er blind, ville have accepteret dem.
Desværre har de valgt at afvise dem uden nogen særlig begrundelse. De gør det klart, at de mente, hvad de sagde om, hvordan min konto "ville blive negativt påvirket"
Casino will not verify my documents and pay my winnings. The pictures they are requesting are crystal clear, high resolution and everything is perfectly legible exactly as they require. I have submitted the requested documents multiple times and they won't accept them. I informed them that after many denied attempts and making a good faith effort to correct the issue my patience was wearing thin and that I would like a refund of my original deposit if I am not able to withdraw my winnings. They would not discuss the refund and said I would be paid once my documents were received and verified. I said I already sent many copies already and if their organization will not discuss why the documents are can't be verified and they will not discuss a refund then that leaves me little choice but to tell the card issuer about it. They asked me what I meant by that and told them I have done similar verification processes at other casinos and never once have I needed to submit my documents as many times as I have. You won't even say what the issue with them is. I'm getting tired of that. I am trying my best to remain cordial and hoping you will do the right thing. If I keep getting nowhere with this my only other option is do a charge back. I won't tolerate being stolen from. They responded by saying they take charge back threats very seriously and that there would be negative consequences to my account as a result. I said it wasn't a threat I'm telling you matter of factly that I don't want to and I am trying to resolve the problem directly with you and have made several attempts to do so. I am required to do that before resorting to performing a charge back and I have. Your continued refusal to cooperate is a valid reason for doing it. You responded by threatening me which, to be frank, that was foolish because im documenting everything it gives validity to everything I have said. I finally got them to tell me what the problem was. They said my selfie holding my driver's license held next to my face was rejected because its too blurry. They required a higher resolution photo where they can not only compare the picture on my driver license side by side with my face, but they also need to be able to read the text on the license and match it with the separate image of the license itself. I told them I would do that. It wasn't easily done but I was able to take a selfie where every letter on the license can be read clear as day. In fact that picture is so clear you count every hair in my 5 o'clock shadow. It was so clear that they actually accepted it but suddenly my property tax bill wasn't good enough as proof of address they need a bank statement or utility bill so I submitted a utility bill. They said that the image is too blurry. I responded by informing them that I was not going to keep tapdancing forever and I would submit each document once more. none of my documents are too blurry to read and none of them are cropped and they are all perfectly legible. To say otherwise means nobody looked at them because anyone that isn't blind would have accepted them.
Unfortunately they have chosen reject them without any specific reasons why. They are making it clear that they meant what they said about how my account "would be negatively affected"
