LOOT.BET Casino - Spillerens adgang til kontoen er begrænset.

I had $130 on my casino balance, but I haven't logged into my account for a while. More than two weeks ago, I discovered that the casino site was under reconstruction. And now it's completely unavailable. I want to get my money, but emails from the casino support service don't reach me

У меня было 130$ на балансе казино, но я некоторое время не заходил в свой аккаунт. Больше двух недель назад я обнаружил, что сайт казино на реконструкции. А сейчас он вовсе недоступен. Я хочу получить свои деньги, но письма с службу поддержки казино не доходят

Hello Cintrol,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LOOT.BET Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Cintrol,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello.

I may be wrong, but I passed verification immediately after registration. I did not use bonuses. I do not remember the last time I communicated with the casino, probably immediately after registration. For some time I played at the casino quite actively, then there was a break, and when I went to resume the game, the casino was unavailable

Привет.

я могу ошибаться, но верификацию я проходил сразу после регистрации. Я не использовал бонусы. Я не помню, когда последний раз общался с казино, вероятно, сразу после регистрации. Некоторое время я играл в казино достаточно активно, потом был перерыв, а когда я заходил возобновить игру, казино было недоступно

Dear Cintrol,

Currently, we are unable to access the website as well.

If you did not contact them yet, I would advise to do as soon as possible and forward us the communication to nikolas.b@casino.guru once they respond.

Looking forward to hearing from you.

Regards,

Nick

I wrote them a letter. But the mail server sent it back:

Address not found

Message to the addressee Not delivered because the domain loot.bet was not found. Remove spaces, correct typos and try again.

It looks like the domain no longer belongs to the casino

Я написал им письмо. Но почтовый сервер прислал его обратно:

Адрес не найден

Сообщению адресату support@loot.bet не доставлено, так как домен loot.bet не найден. Удалите пробелы, исправьте опечатки и повторите попытку.

Похоже, что домен уже не принадлежит казино

Thank you Cintrol for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Cintrol,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite LOOT.BET Casino representative to join this conversation.

Dear LOOT.BET Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Cintrol,

The casino failed to reply to our team's numerous attempts to communicate on all available platforms for months, without any previous warnings on upcoming "maintenance" or closure. Since we take this behaviour very seriously, the casino's rating will be reduced in the most significant way possible for failure to pay out your winnings, and winnings of other players, who complained on our website.

I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can recommend you to choose casinos licensed by a reputable regulator in the future, because in cases, when casino is unresponsive, it can be helpful to have the option to complain to a gaming authority.

I am sorry we could not be of more help on this occasion.

Best regards,

Mirka Dubasova