Jeg fik tilbudt mig en førstegangsindskudsbonus fra heldige. Jeg har vedhæftet spillevilkårene for denne bonus.
Jeg indsatte 30 dollars og fik en 150% bonus, som gav mig 75 dollars plus 40 gratis spins på en bestemt maskine. Jeg besluttede at se, hvilken maskine de gratis spins var på og spillede dem, hvilket genererede en gevinst på 5 dollar. Jeg kunne ikke lide den maskine, så jeg gik tilbage til den for at lege med en anden. Så jeg havde 80 dollars at spille for.
Jeg fandt en, jeg kunne lide og spillede i mere end en time, da jeg vandt et par hundrede her, og der fik et par rigtig gode spins og gode gevinster vundet over 1500, så spillede jeg noget mere og kom op på 2500.
Jeg blev ved med at spille, og tabte nogle gevinster, så efter at have tjekket min spillepung-beløb bemærkede jeg de 2 separate beløb i spillepung, det udbetalelige beløb og det ikke-udtagelige beløb, der stadig er indeholdt af bonusser. Jeg tænkte åh, det er godt, det fortæller dig tydeligt, hvornår du har satset nok, og hvornår du har clearet beløb, der er indeholdt i bonusser.
Så jeg blev ved med at spille, og efter at have tabt et par hundrede, tjekkede jeg tegnebogen, og jeg havde satset alt det nødvendige beløb for at tage det ikke-udtagelige beløb, som bonusser besidder, ned til 0. Så det var ved at være sent, jeg havde en god sejr, og jeg hævede med 2200 i alt. hævebart beløb i spillepung. Dette sad afventende.
Den næste nat indbetaler jeg yderligere 30 efter at have modtaget et andet indbetalingstilbud fra heldige. Jeg får 100% indbetaling og 100 gratis spins på en bestemt maskine. Så jeg havde 60 dollars i at spille wallet plus gratis spins. Jeg tror, at disse gratis spins kan have givet mig 10 eller 15 dollars, sådan noget.
Jeg spiller i et par timer og vinder nogle tabte nogle prøvede et par forskellige maskiner satsede ret meget, da jeg vandt en del gode spins steg op over 1000. Blev ved med at spille helt ned til 500.
Tjekkede pung, og jeg havde næsten udspillet beløb, der var indeholdt af bonusser, men jeg ville stadig spille noget mere. Efter at have spillet indtil sent, tjekkede jeg spillepung og havde spillet beløb holdt af bonusser ned til 0 og endte med 300, der kunne udbetales. Så jeg satte tilbage på det, og det sad også afventende.
Efter den første e-mail, hvor jeg blev bedt om at uploade alle mine identifikationsdokumenter til deres websted for at modtage udbetaling, hvilket jeg gjorde med det samme, fik jeg et afslag på tilbagetrækning på grund af manglende upload af dokumenter. Jeg sendte dem straks en e-mail for at afklare, da jeg gjorde alle de uploads, der blev bedt om. Jeg blev derefter reageret på at sige ja, alle modtagne dokumenter var fuldt verificeret. Så jeg placerede udbetalingen igen denne gang for den fulde betaling på 2500, som de havde lagt tilbage i min spillepung. Denne lørdag afventer 2 dage.
Jeg får så endnu en afvisningsmail. Dette siger ... vi afviser udbetaling af 2500, som vi returnerer til din heldige konto på grund af et loft for gevinster ved første indbetalingsbonus. De sagde også, at de havde justeret min konto i overensstemmelse hermed, og jeg kunne hæve beløbet.
Jeg gik for at tjekke min spillekonto med det samme og så, at de kun havde returneret 300 dollars. Frataget mig min første nats sejr på 2200.
Så de tillod mig kun at hæve 300.
Jeg læste vilkårene for denne første indbetalingsbonus, og de siger, at der er et loft for udbetaling af den første indbetalingsbonus på 5000 dollars og et loft for gevinsten ved gratis spins på 300.
Mine gevinster og udbetalingsbeløb var begge under disse grænser. Min spillepung fortalte mig tydeligt, at de begge var hævelige beløb. 0 dukke asrs afholdt af bonusvilkår.
Jeg mailede flere gange uden svar i flere dage.
Så endelig et svar i dag, der fortalte mig, at mine gevinster var fra gratis spins, sagde jeg absolut ikke. De mailede mig så tilbage og sagde, at mine gevinster var et resultat af gratis spins, som er begrænset til 300 dollars.
Jeg kan ikke tro det svar. Jeg har bedt om at se min samlede spillehistorie/rekord. Jeg er slet ikke enig. Vilkårene angiver et loft på 300 for gevinster fra gratis spins og et loft på 5000 for førstegangsindskudsbonus. Alle disse er beregnet på satsede beløb kontra beløb indsat og vundet på bonusspins. Jeg har tydeligvis kun vundet meget små beløb på gratis spins og et godt stykke under grænsen på 300 og havde satset et godt stykke over det nødvendige beløb fra indbetalingsbonussen og gratis spins som vist i spillepung som beløb, der holdes ikke udtageligt af bonusser.
Efter alt dette, og at de kun tillader mig at hæve 300 dollars af mine gevinster, kan jeg ikke tro deres frækhed til at fratage min konto 2200 og sige åh, du skulle ikke have gjort så meget, så vi justerede din konto i overensstemmelse hermed. Og deres dårlige begrundelse, som ikke giver mening. Så du kan som udgangspunkt indbetale 1000, hvis du vil, og spille og vinde stort, hvis du er heldig eller taber, men fordi du havde en tur på den gratis maskine, fik vi dig til at spille, da du indsatte, og du vandt 5 dollars, der kan have bidraget til din store vinde, selvom du har spillet i timevis og satset tusindvis.
Jeg synes, det er forkert. Hvis de havde et problem med mit vandt beløb, hvorfor fik jeg ikke at vide med det samme, hvorfor jeg var nødt til at give dem al min identifikation for at blive ryddet for en mesley 300 bucks og derefter blive afvist og få mine 2200 taget og tørret. Tyveri.
I had a first time deposit bonus offered to me from lucky ones. I have attached the playing terms of this bonus.
I deposited 30 dollars and got a 150% bonus which gave me 75 dollars plus 40 free spins on a particular machine. I decided to see what machine the free spins was on and played them which generated a 5 dollar win. I didnt like that machine so i went back to that to play with another one. So i had 80 dollars to play with.
I found one I liked and played for over an hour as I was winning a few hundred here and there got a couple of really good spins and good wins won over 1500 then played some more and got up to like 2500.
I kept playing losing some winning some then after checking my playing wallet amount i noticed the 2 separate amounts in playing wallet, the withdrawable amount and the non withdrawable amount still held by bonuses. I thought oh this is good it clearly tells you when you have wagered enough and when you have cleared amounts held by bonuses.
So I kept playing and after losing a few hundred I checked wallet and I had wagered all the amount neede to take the non withdrwable amount held by bonuses down to 0. So it was getting late I had a good win and I withdraw at 2200 total withdrawable amount in playing wallet. This sat pending.
The next night I deposit another 30 after receiving a second deposit offer from lucky ones. I get 100% deposit and 100 free spins on a particular machine. So i had 60 dollars in playing wallet plus free spins. I think those free spins may have got me 10 or 15 dollars something like that.
I play for a couple hours wining some losing some tried a few different machines wagered quite a lot as I won quite a few good spins got up over 1000. Kept playing right down to 500.
Checked wallet and I had almost played out amount held by bonuses but I wanted to still play some more. After playing till late I checked playing wallet and had played amount held by bonuses down to 0 and ended with 300 withdrawable. So i placed withdraw on that and that sat pending too.
After initial email asking me to upload all my identification documents to their site to receive payout which I did straight away, I got a rejection on withdrawal due to non upload of documents. I promptly emailed them to clarify as I did all uploads asked. I was then responded to saying yes all documents received I was fully verified. So i placed the withdrawal again this time for the full payment of 2500 which they had put back in my playing wallet. This Sat pending 2 days.
I then get another rejection email. This says ... we are rejecting withdrawal of 2500 which we return to your lucky ones account due to a cap on winnings on first deposit bonus. They also said that they had adjusted my account accordingly and I could withdraw the amount.
I went to check my playing account instantly and saw they had returned only 300 dollars. Stripped me of my first night win of 2200.
So they only allowed me to withdraw 300.
I read terms of this first deposit bonus and they state there is a cap on withdrawal of the first time deposit bonus of 5000 dollars and a cap on the free spins win of 300.
My winnings and withdrawal amounts were both under those caps. My playing wallet clearly told me they were both withdrawable amounts. 0 doll asrs held by bonus terms.
I emailed several times with no response for days.
Then finally a response today telling me my winnings had been from free spins i said absolutely not. They then emailed me back and said that my winnings had been a result of free spins which is capped at 300 dollars.
I can not beleive there reply. I have asked to see my total playing history/record. I do not agree at all. The terms state a cap of 300 on winnings from free spins and a cap of 5000 on first time deposit bonus. All these are calculated on amounts wagered versus amount deposited and won on bonus spins. I clearly only won very small amounts on free spins and well under the cap of 300 and had wagered well over the amount needed from the deposit bonus and free spins as shown in playing wallet as amount held non withdrawable held by bonuses.
After all this and them only allowing me to withdraw 300 dollars of my winnings i can not beleive their audacity to strip my account of 2200 and say oh you shouldn't have wont that much so we adjusted your account accordingly. And their poor justification which doesn't make sense. So you basically can deposit 1000 if you want and play and win big if you are lucky or lose but because you had a go on the free machine we got you to play when you deposited and you won 5 dollars that may have contributed to your big win even though you played for hours and wagered thousands.
I think this is wrong. If they had a problem with my amount won why wasnt I told instantly why did I have to give them all my identification to be cleared for a measley 300 bucks and then be rejected and have my 2200 taken and wiped. Theft.
